Julian Commodore | Page 23

Julian Commodore is Excellent: Another Great TG Experience We just purchased a new Equinox at Tom Gill Chevrolet. I can't give high enough praise to the Tom Gill team and our salesman, Julian Commodore (aka "J We just purchased a new Equinox at Tom Gill Chevrolet. I can't give high enough praise to the Tom Gill team and our salesman, Julian Commodore (aka "J.C"). Julian is genuinely nice person and my wife and I were happy to give him our repeat business after buying a Sonic from him two years ago. Tom Gill's salespeople don't work on commission. We knew that we wanted an Equinox and, for us, Julian acted more as a "buyer concierge" than a "salesman." He didn't try to "sell" us anything (Don't take that the wrong way, Mr. Gill!). He took our input, helped us find what we wanted, and arranged a great price. This process is a rare find. Without commission, the salesman chief motivation is sell as many cars as possible (as quickly as possible) to hit volume bonuses. They have no reason to waste time in order to wear down a few customers until the customers give in and pay for fat commissions. With Tom Gill's setup, the "salesman" acts more as a "buying agent" on the customers behalf. They work to get the sales manager to sign off your deal and sell the car. Until Tesla Motors undoes the car dealership syndicates across this country, I believe this is the best set up we consumers can get. Tom Gill Chevrolet has a state-of-the-art business model to addresses the ultra-informed modern buyer who researches their purchase ahead of time. Even their "sales floor" is forward thinking. There is no "let me go talk to my sales manager behind closed doors." The sales manager is standing the middle of the room with an iPad, ready to give answers, make deals, and get people on their way. I am the definition of a "tough customer." As we were checking numbers, I continuously pulled up a live spreadsheet on my smartphone to confirm my deal and it was all exactly what we had agreed upon. We just had to sign the papers . I reached out to ten local dealerships and ended up making a deal with Tom Gill Chevrolet again. I was not a repeat customer "by default" because Julian was a super nice guy last time. He was a super nice guy last time (and still is now!). I was a repeat customer because he was a super nice guy and he got Tom Gill Chevrolet to give me a great deal on my family's new Equinox. Everyone else my wife and I interacted with was great as well: Susan in finance and the gentleman who evaluated our trade. Thanks, guys! I'll see you in 2017 about a new Impala, Julian! *For 1990's NBA fans, this review should be titled: "Julian Commodore + Tom Gill = Michael Jordan + Phil Jackson," (Susan is Pippen) More

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Great Experience This is the second new vehicle that I purchased from Tom Gill Chevrolet. The people we dealt with were absolutely wonderful. Each and every one of th This is the second new vehicle that I purchased from Tom Gill Chevrolet. The people we dealt with were absolutely wonderful. Each and every one of them treated us like family. We are especially grateful to Leeanne, our salesperson. She made it a really relaxed atmosphere while we decided on the vehicle we wanted. I would be remiss if I didn't also express my thanks to John and Chan. They were really fantastic. I would highly recommend Tom Gill Chevrolet and especially the people mentioned above to anyone in the market for a new vehicle. More

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New car purchasing experience The associates at Tom Gill were very friendly & helpful. Julian seemed very thorough about giving me as much information as he could without making m The associates at Tom Gill were very friendly & helpful. Julian seemed very thorough about giving me as much information as he could without making me feel overwhelmed or pressured to buy. The only downside for me was the length of the buying process. 5.5 hrs was a little too long for me & my 11 yr old. More

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Chevy Equinox - Buying Experience Julian (JC) was very courteous, professional, and helpful throughout the process. Absolutely no complaints about his customer service! Great guy to Julian (JC) was very courteous, professional, and helpful throughout the process. Absolutely no complaints about his customer service! Great guy to work with !! One suggestion (LET ME POINT OUT THIS IS NO REFLECTION ON JULIAN'S SERVICE) to management is to improve the time required to fill out the financing paperwork. Over the course of 2 days, I spent 5-6 hours waiting (just waiting) for the finance dept in order to fill out my financing paperwork. The actual paperwork took 10 minutes to complete. Again, that was 5-6 hours over the course of 2 days to fill out 10 minutes worth of paperwork - that's excessive. More

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My Experience Julian was able to provide excellent service to me and met all the expectations that I had during my leasing process. Julian was very professional and Julian was able to provide excellent service to me and met all the expectations that I had during my leasing process. Julian was very professional and accommodating to my needs while I was looking for a new vehicle while not physically at the dealership through email and text messaging which was very convenient for me. When I finally went to the dealership to finish the final process of my lease, I had already worked out many of the details over text and email that possibly could have taken a few hours of back and forth negotiating to complete. I feel satisfied with the way everything went and would recommend Julian to anyone wishing to purchase a vehicle from Tom Gill Chevrolet dealership. More

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Great service I purchased my 2014 Sonic from Tom Gill Chevrolet and was in an accident totalling it. Julian went above and beyond to find exact duplicate! I purchased my 2014 Sonic from Tom Gill Chevrolet and was in an accident totalling it. Julian went above and beyond to find exact duplicate! More

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Two cars in two months from Tom Gill The thought of buying a car from a dealership use to make me cringe until I stopped into Tom Gill after visiting many dealerships in Cincinnati and No The thought of buying a car from a dealership use to make me cringe until I stopped into Tom Gill after visiting many dealerships in Cincinnati and Northern KY. The team at Tom Gill led by John Perron was nothing short of outstanding. When buying a new or used car there is a level of anxiety that comes with getting the right car at the right price. Julian was great and explained the entire process. Julian sold both cars and was very paitent with my family along with ensuring we got the right car for our needs. If your looking for a new or used car I would give Tom Gill and Julian a chance to earn your business. They earned a customer for life with my family and I. More

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Good experience Julian commodore is the best sale person I have ever dealt with he is always there when you need something answered and he knows how to Seal the deal Julian commodore is the best sale person I have ever dealt with he is always there when you need something answered and he knows how to Seal the deal he keeps it short and sweet! More

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I Love It! I love the customer service that I receive from Julian Commodore. I must say this was the first time any sales person has ever been this attentive to I love the customer service that I receive from Julian Commodore. I must say this was the first time any sales person has ever been this attentive to my need upon purchasing any vehicle. First let me start off with saying that Mr. Commodore, went out of his way to even come to pick me up from my home. Then upon my arrival Mr. Commodore made sure that all of my needs was met while going through the process to purchase a vehicle. I must say I salute Tom Gill Chevrolet for hiring such caring employees and this will just be the beginning of my business with Tom Gill Chevrolet. I really do appreciate customer service and this was truly shown during my business with your company. More

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Good customer service My sales rep, Julian C. was extraordinary. He kept in touch with me until he found a deal that worked for me. I left without feeling swindled. I would My sales rep, Julian C. was extraordinary. He kept in touch with me until he found a deal that worked for me. I left without feeling swindled. I would definitely send him business. However, the service team is not as pleasant to work with. More

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