Julian Pancho Santiago | Page 5

Steer clear of service department Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service department has been atrocious. The vehicle has had issues since the day I left the lot and I've been dealing with their service department for the last year and a half. A check engine light came on the day I was picking up the vehicle. I was told it was because the car was just detailed and some of the components got wet and it would reset itself once dried out. Well it didn't so I had to set up another appointment to bring back my newly purchased vehicle the next day. They "fixed" the light but the next day it came on again. I scheduled another appointment where they then found a faulty part that they replaced. So it took 3 different trips to get my new vehicle. That's not where the story ends unfortunately. I've had problems with the seat heater changing from low to high on its own, the GPS not working properly and the radio controller not working with a plugged in phone properly. The first trip in, they did a software update. That didn't fix it. Second trip in they kept it all day and I had to make my own alternate transportation arrangements. They couldn't figure out what the problem was so they ordered a new radio control module. It took 3 weeks to come in, a week longer than they told me it would take. I had to call to find out what was going on. No heads up from them. Third trip in, I had to leave with them all day again with no loaner car provided. When I asked about the loaner after all the hassle they've put me through, the girl's response was to repeat over and over that I could rent a car from them if I wanted. They screw up multiple times but won't spring for a 1 day rental???? Fantastic customer service. They mistakenly replaced my Sirius radio with an XM radio which now costs me an additional $200/year to get the same service. The kicker is that the radio still has the same seat heater issue. The service person I dealt with, David, promised me he would help me resolve all my issues. He made a promise that he would get me the new part warranty in writing (he never did). He promised he would see what he could do to offset the additional costs I'm incurring on my radio service (he never did). I made follow up phone calls to David and sent an email. All have gone unreturned and unresolved. Their response is no response, hoping I'll just go away. 1-1/2 years later and I'm right where I started and they're unresponsive. This is the worst customer service I've ever experienced from any service based company. More

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Julian Pancho Santiago I would like to thank Joe Cecconi Chrysler personnel for their excellent support. Your customer care salesman/lease specialist Julian Pancho Santi I would like to thank Joe Cecconi Chrysler personnel for their excellent support. Your customer care salesman/lease specialist Julian Pancho Santiago took care of all my queries efficiently and adequately. Pancho also provided timely and helpful advice regarding the make and model of the jeep I was purchasing. He let me know all the important information regarding the product including its features and how I can customize the vehicle to fit my needs. I am a busy professional and I urgently required information to switch from my current lease to my Jeep Renegade. Pancho was extremely attentive and he listened to all my concerns with a great deal of patience. He ensured that I received all the information regarding every question I asked. I was very thankful that pancho explained which vehicle and plan will suit my needs best. He has a caring approach and is a true professional. Please accept my gratitude towards him and your customer care staff, including Paul Schirca and Mike Jensen, for their speedy and efficient services. More

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Pancho We'll never go to anyone else again. Pancho is the best! Tells it like it is and he took care of everything even with the Vin number glitch. Love my n We'll never go to anyone else again. Pancho is the best! Tells it like it is and he took care of everything even with the Vin number glitch. Love my new Jeep! More

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Highly recommend Julian Pancho Santiago! First off, Not only is Julian good salesman and a nice guy.. he puts up with my spouse..Lol. he knows what I mean!! My husband and I have purchased First off, Not only is Julian good salesman and a nice guy.. he puts up with my spouse..Lol. he knows what I mean!! My husband and I have purchased several vehicles from Julian (Pancho),. We will continue to do so for years to come. Thank you Pancho for all you've done for us! The Lewczyk Family More

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Sales/Financing Horrible sales experience!!!!! Would not recommend Ponch or Paul in Finance. Worst sales experience in our many years of purchasing vehicles. Was Horrible sales experience!!!!! Would not recommend Ponch or Paul in Finance. Worst sales experience in our many years of purchasing vehicles. Was told we would hear something by early morning tuesday and its now thursday still no answer. What kind of customer service is that!?? How can this dealership be a high volume if they keep giving customers the run around. More

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Someone you can trust A car dealer is not a fun experience but at Cecconi at least you can trust what they are telling you. Nobody is perfect but when they work hard and a A car dealer is not a fun experience but at Cecconi at least you can trust what they are telling you. Nobody is perfect but when they work hard and are honest you can't ask for more. More

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Excellent Service! I was shopping for a Renegade and went to several dealers. I was looking for a particular color and trim. Every dealer I went to in my area said that I was shopping for a Renegade and went to several dealers. I was looking for a particular color and trim. Every dealer I went to in my area said that I'd have to wait a few months or I could buy something completely different off their lot. Just on a whim, I called Joe Cecconi and spoke with the sales manager who told me that they have exactly what I was looking for. He told me to come in and ask for Poncho. Immediately, my husband and I were impressed with him. We connected so quickly and I honestly felt like I've known him all my life. It's been about 7 months since I purchased my vehicle and I wouldn't hesitate to call Poncho at any time if I needed something done to the Jeep. I just can't say enough about his friendly, honest and sincere customer service. Thanks Poncho! You're the best. More

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Pancho never steers me wrong Pancho always looks for the best option that will not put me in uncomfortable situation financially. He has earned a customer for life. I trust his Pancho always looks for the best option that will not put me in uncomfortable situation financially. He has earned a customer for life. I trust his opinion and always look to him for any vehicle advice when I purchase my vehicle. More

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Top Notch Based on my circumstances, I went in with every intent on purchasing a used car that was older and had higher miles than my trade and didn't even cons Based on my circumstances, I went in with every intent on purchasing a used car that was older and had higher miles than my trade and didn't even consider a new vehicle. Pancho took the time exploring different options and wasnt pushy about it at all. I did end up getting a new car and with an even lower rate than current financing. He took the time and made sure I knew how everything worked and was set up properly as far as connecting the blue tooth, etc. I highly recommend Pancho to anyone on any day. It was well worth the 1/2 hour drive to get there from Buffalo. This had actually been my second A+ car buying experience at this dealer with the same Salesman. I was very pleased indeed. More

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Awesome sales staff My husband and I have bought 3 vehicles from Joe Cecconi's and have recommended many of our friends and family members to do the same. Our salesman Pa My husband and I have bought 3 vehicles from Joe Cecconi's and have recommended many of our friends and family members to do the same. Our salesman Pancho was absolutely wonderful and walked us through the entire process with great ease. He is the one we recommend to everyone to go and talk to about buying a car. I will never go anywhere else! More

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