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Juliana Martin
Juliana Martin at Lake Chevrolet
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Juliana Martin | Page 2

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.5
32 Reviews
4.5

32 Reviews

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32 Reviews of Juliana Martin

February 23, 2024

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Employee Rating

Courteous and efficient. Professional service by allservice personnel on a timely basis. Experience was great! More

by abeeg04
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 26, 2024

Lake Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Team at Lake Chevrolet

Feb 27, 2024

Lake Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

February 22, 2024

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Employee Rating

Juliana greated me promptly and with a smile. Took care of my oil change and made sure it got washed. More

by jim.jekanoski
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 23, 2024

Lake Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent star rating, Jim. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, The Team at Lake Chevrolet

Feb 26, 2024

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 14, 2024

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Employee Rating

Prompt service. Courteous assistance. Ms. Martin was very courteous and checked me in right way. More

by leslie459
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 16, 2024

Lake Chevrolet responded

Leslie, thank you for taking the time to share your feedback. Each employee is a valued member of the Lake Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Team at Lake Chevrolet

February 06, 2024

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I never received warranty on parts and battery. Other wise ok. Little on the expensive side. More

by ruthdebauche65
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 07, 2024

Lake Chevrolet responded

Ruth, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your warrant. We hope to talk with you soon. Sincerely, The Team at Lake Chevrolet

February 05, 2024

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Employee Rating

They put my hubcap on wrong and did not tighten my lug nuts. And they for got to reset my oil percentage. Very bad service this time around More

by hymes_reggie
Recommend Dealer
No

Other Employees Tagged: Juliana Martin

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Feb 22, 2024

Lake Chevrolet responded

Thank you for taking the time to share your feedback about your recent experience with us. We sincerely apologize that your hubcap was installed incorrectly, the lug nuts weren't properly tightened, and the oil percentage indicator wasn't reset. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. We want to assure you that we take all feedback seriously and use it to improve our processes and service. We have already addressed these issues with our team to ensure they don't happen again. We are committed to providing a safe and reliable experience for all our customers. While we understand your disappointment, we hope you will give us another chance to demonstrate our commitment to quality service. Please don't hesitate to contact us directly at 414-817-3250 if you have any further concerns or would like to discuss this further. We value your business and appreciate you considering us again.

February 03, 2024

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Employee Rating

Got a valve stem replaced and tires balanced. They patched nail holes, and did a great job. More

by IFD
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 08, 2024

Lake Chevrolet responded

Your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

Feb 03, 2024

IFD responded

I love the people and service dept here. Great dealership. They go out of there way to make people happy!

January 30, 2024

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Employee Rating

Everything went as planned. The plan was not complicated enough to require a longer explanation. More

by jzuvich
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 01, 2024

Lake Chevrolet responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, The Team at Lake Chevrolet

January 30, 2024

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Employee Rating

Had them balance tires and plug nails, they did a fine job! She said I needed a valve stem and they installed a new one thanks again! More

by IFD
Recommend Dealer
Yes

Other Employees Tagged: Juliana Martin

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Feb 01, 2024

Lake Chevrolet responded

We are so glad we could take care of all of your needs at Lake Chevrolet. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Team at Lake Chevrolet

January 29, 2024

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Employee Rating

I went to get an oil change at the dealership and was supposed to be an oil change plus the tire rotation. I told them to skip the tire rotation cause they couldn't find the wheel lock to it. And was hop More

by ALVARODELATORRE41
Recommend Dealer
No

Other Employees Tagged: Juliana Martin

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Feb 05, 2024

Lake Chevrolet responded

Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconveniences you encountered during your visit with us. We regret any confusion regarding the wheel lock. Please note that the wheel lock is typically provided by the vehicle owner, and we rely on customers to provide it for wheel removal during services such as tire rotation. We understand the importance of clear communication, and we will work on ensuring that our customers are informed about this requirement to avoid any misunderstandings in the future. We appreciate your understanding and the opportunity to improve our processes. If there's anything specific you would like us to address or if you have further concerns, please don't hesitate to contact us directly. We value your business and are committed to providing you with the high-quality service you deserve. Thank you for your feedback, and we hope to have the chance to make amends in the future.

January 25, 2024

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Employee Rating

I will say one good thing about the dealership. They are very prompt in getting me in for service. And their shuttle service is quite convenient. I'm finding that third party warranty company a pai More

by personal_aviator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2024

Lake Chevrolet responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Team at Lake Chevrolet

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