Juliana was very professional and helpful, and made sure
that I was taken care of!
that I was taken care of!
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by eramosjr60
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Lake Chevrolet responded
Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road.
Sincerely, The Team at Lake Chevrolet
It's a good place to go to have your car check out and
fixed
fixed
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by Jessie pinkston
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Lake Chevrolet responded
Hi Jessie, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lake Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon!
Sincerely, The Team at Lake Chevrolet
Great customer service Julina Martin was fantastic to
deal with from start to finish very fast service
deal with from start to finish very fast service
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by bsstangl
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Lake Chevrolet responded
Thanks for the great feedback! We're very happy that Julina was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again!
Sincerely, The Team at Lake Chevrolet
I love the service that they do for me with any situation
that goes on with my truck if I’m an accident or what good service
that goes on with my truck if I’m an accident or what good service
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by Sandra47deberry
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Lake Chevrolet responded
Thank you for your wonderful feedback, Sandra. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely, The Team at Lake Chevrolet
1=Poor.
My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dish
My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dishonest and intentionally misleading. I brought my car in for a very specific issue and I had the error code which detailed the root cause. Unfortunately, the technician reported ancillary issues that didn't need to be fixed but first presented them as required to be fixed. Only after my follow up questions did it become clear that the ancillary issues could be deferred. What started as an 'about $700' repair estimate ballooned to $3100, and then came down to 'about $800.' And the 'about $800' estimate wouldn't include the $180 I paid for the diagnosis I already knew. This whole experience has again, unfortunately, made me suspicious of any repair that I might need to have completed by the dealer. If I had just been given an honest, complete explanation of the findings and reasonable options, the experience would have been vastly different. By the way, will this experience make me more or less likely to purchase another vehicle from Lake? Obviously, less. I can't imagine doing so after this, and I'll be in the market soon. What a wasted opportunity.
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by pkduffy
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Mar 08, 2024 -
Lake Chevrolet responded
Thank you for sharing your feedback regarding your recent service experience. We sincerely apologize for any frustration or disappointment caused by the handling of your vehicle's repair process.
Your comments have been shared with our service team for further review and training opportunities to ensure that we provide a better experience for all our customers moving forward. We understand the importance of building trust and confidence in our services, and we are committed to earning back your trust.
We value your loyalty and regret that this experience has impacted your perception of our dealership. We would welcome the opportunity to address your concerns and discuss how we can regain your trust.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Rather disappointed to find the vehicle which I purchased
at your dealership did not have a wheel lock which was installed on the vehicle. Will come out of my pocket to have wheel locks removed. Staff was ve
at your dealership did not have a wheel lock which was installed on the vehicle. Will come out of my pocket to have wheel locks removed. Staff was very professional regarding the issue just very disappointing
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by Andrew.squire0149
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Feb 26, 2024 -
Lake Chevrolet responded
Thank you for your feedback and your business, Andrew. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
Sincerely, The Team at Lake Chevrolet
Feb 27, 2024 -
Lake Chevrolet responded
We truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (414) 281-5000.
Courteous and efficient.
Professional service by allservice personnel on a timely basis. Experience was great!
Professional service by allservice personnel on a timely basis. Experience was great!
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by abeeg04
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Feb 26, 2024 -
Lake Chevrolet responded
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely, The Team at Lake Chevrolet
Feb 27, 2024 -
Lake Chevrolet responded
Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Juliana greated me promptly and with a smile.
Took care of my oil change and made sure it got washed.
Took care of my oil change and made sure it got washed.
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by jim.jekanoski
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Feb 23, 2024 -
Lake Chevrolet responded
We appreciate you for taking the time to give our dealership such an excellent star rating, Jim. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know.
Sincerely, The Team at Lake Chevrolet
Feb 26, 2024 -
Lake Chevrolet responded
We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Prompt service.
Courteous assistance. Ms. Martin was very courteous and checked me in right way.
Courteous assistance. Ms. Martin was very courteous and checked me in right way.
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by leslie459
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Feb 16, 2024 -
Lake Chevrolet responded
Leslie, thank you for taking the time to share your feedback. Each employee is a valued member of the Lake Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Sincerely, The Team at Lake Chevrolet
I never received warranty on parts and battery.
Other wise ok. Little on the expensive side.
Other wise ok. Little on the expensive side.
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by ruthdebauche65
Verified Customer
Verified Customer
Other Employees Tagged:
Juliana Martin
Feb 07, 2024 -
Lake Chevrolet responded
Ruth, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your warrant. We hope to talk with you soon.
Sincerely, The Team at Lake Chevrolet
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