Julie Mei | Page 51

All around outstanding The sales staff and service staff are all very nice. No pressure sales. I am very happy with the whole over all purchasing my new outlander sport. The sales staff and service staff are all very nice. No pressure sales. I am very happy with the whole over all purchasing my new outlander sport. More

by mommyj71 Verified Customer Verified Customer

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Illuminated plates I dropped off my car for installation of Illuminated plates and they were done by end of the day. They gave me ride to my employer and picked me up ag I dropped off my car for installation of Illuminated plates and they were done by end of the day. They gave me ride to my employer and picked me up again. More

by watsthemathur Verified Customer Verified Customer

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The service was great. The service was very good; however, when my car was finished and I went to leave it was pouring rain. The covered area where my car usually is after s The service was very good; however, when my car was finished and I went to leave it was pouring rain. The covered area where my car usually is after service was full with cars and mine was outside at the end of the building. I had to walk in the heavy rain to get it. I went back today to have my other car serviced and asked what were all the cars parked on the covered area. It seems that these were employee cars which is very inconsiderate of the customers. Employees should have other parking. More

by PATRICIAJ25 Verified Customer Verified Customer

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Excellent Service!!! I will only trust Secor Mitsubishi with my Outlander. I recently had to purchase 2 front tires at a different shop over the weekend. They wound up str I will only trust Secor Mitsubishi with my Outlander. I recently had to purchase 2 front tires at a different shop over the weekend. They wound up stripping a lug nut, lying about it and trying to schedule expensive work to replace what they deemed to be the screw and hub!!!! I went to auto palace and purchased a lug nut for $3 and put it right on. I Left a message with Secor on a Sunday hoping to schedule a balancing of said tires as the steering wheel shake was enough to remove a molar. I managed to leave my phone home on that following Monday (Yes!! it was a horrible weekend/week..lol) and mistakenly scheduled an appointment with Secor Subaru. I showed up and presented to a mystified Julie Mei, service advisor, believing I was early for my appointment. Julie pieced the puzzle together and was still able to get me in for service. Randy, service tech?, has always done an excellent job and this time was no different. The car drove straight and true with not a wiggle in sight at any speed (legal of course!). I highly recommend them to all my friends, family, and strangers alike. Exceptional service!!!!! More

by Mitsuguy Verified Customer Verified Customer

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Great service. The entire service staff kept me apprised of the schedule and work done.. They were very courteous and polite. All my questions and concerns were addr The entire service staff kept me apprised of the schedule and work done.. They were very courteous and polite. All my questions and concerns were addressed with a professional and friendly manner. More

by BRUX1949 Verified Customer Verified Customer

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Peace of mind The Lotus service team take great care of my Evora. They do the essential, make recommendations as needed, and return my car in tip-top condition. No The Lotus service team take great care of my Evora. They do the essential, make recommendations as needed, and return my car in tip-top condition. No surprises. More

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Top notch experience Worked with Stephen Cardoza on my latest purchase. Very pleasant to deal with. Listens to any concerns without pushback and comes up with solutions. c Worked with Stephen Cardoza on my latest purchase. Very pleasant to deal with. Listens to any concerns without pushback and comes up with solutions. communication was fantastic-email, text etc. Always got right back to me. Secor just seems to be a cut above. Great service from everyone I've ever dealt with there. More

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More than just a sale After sale follow-up...ensuring all issues are addressed...making sure the sales and negotiation process went smoothly...attention to my needs...Zach, After sale follow-up...ensuring all issues are addressed...making sure the sales and negotiation process went smoothly...attention to my needs...Zach, Christine, and Julie are great! More

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Lotus Service My 2014 Lotus Evora had a check engine light and an occasional engine stalling issue. The service team, Julie and Eric, where professional and timely My 2014 Lotus Evora had a check engine light and an occasional engine stalling issue. The service team, Julie and Eric, where professional and timely in their status reporting. The problem with the car was a serious one after it was analyzed by their mechanic Randy and led to an engine replacement. This was a big job, well done by Randy, and the car is running great again. Good people all and the have a real talented mechanic in Randy ! More

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