Julio Lopez

Service manager and dept schedule appt and wasted my time , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on ho , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on how to handle issues with customer , very rude and un knowledgeable More

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I purchased a Grand Cherokee used with 13K miles at this dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search re dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search revealed this to be a common problem. I called the Chrysler/Jeep main customer service number and they created a warranty ticket. They said take it back to the dealership for "diagnosis and images". The xxxxxxx head service manager told me that I needed to keep the vehicle in their body shop for 4 to 5 WEEKS in order for them to go through their "process". WHAT A SCAM! They will do anything to turn off a customer and avoid warranty work. I WILL NEVER BUY ANOYTHER JEEP AGAIN! More

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Unprofessional! I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst cu I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst customer service experience of my life! More

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The best place to buy and service your Chrysler Jeep dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge dodge or ram. Whether it’s their paramus or englewood cliffs location. You just can’t beat them when it come to professionalism price and knowledge. Wouldn’t go anywhere else. More

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One Word: Awful My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the pa My dad went to this place last wednesday and started getting information to buy me my first brand new car. Yesterday my family and I went to do the paper work and bring the car home! We got there at 9:30 am and left at 1 in the afternoon with no car. The salesmen all croud you when you're making a deal and they use intimidation to take your money. If you are smart and tell them to please leave, they all form a circle and talk bad about you. I felt like i was back in high school, purely pathetic. When they brought out the car from the back it looked used.I was getting a 2015 jeep renegade and the mirror was chipped, scratches all over the car, and black oil stains on the seats. If i am buying a new car it should be in its best condition. Presentation is everything and they did not reach that standard. Instead of helping us they started bullying and like i said before all of the salesmen came out to see the drama. Even the manager was giving us a hard time. We called another dealership and told them we were leaving and to rip up the contract. Instead of giving me a loner until another jeep came in they just let us walk out the door. There were also 10 Salesmen "helping" us, too many hands that lead to unorganisation. This is a terrible place and THEY WILL RIP YOU OFF. They should all be ashamed of them selves. No excuses for bad people that scam the public to get their commission. Take pride in your work. The only person that knew what they were talking about was Manny Andujar. - Sara Ratowsky, an unhappy customer that found a better dealership More

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Great experience! I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would re I am a single woman & always felt anxiety when buying a car. FINALLY a dealership that guided me through the process, without the pressure. I would recommend Jeep of Paramus to everyone! More

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