Julius Bwabye | Page 13

Incredible Connection and Customer Service! My first point of contact was through Car Soup. I saw a vehicle from their dealership that caught my eye and inquired if it was available. It was at My first point of contact was through Car Soup. I saw a vehicle from their dealership that caught my eye and inquired if it was available. It was at that point that Julius responded to my inquiry about that vehicle. He also suggested a few other vehicles that had similar specifications that I was looking for (mainly, third row seating for my kids). Julius respectfully asked more insightful questions about what was the most important things to me. My priorities were third row seating and pricing. Julius thanked me for responded and for the feedback. But he didn't simply listen to me and then neglect to respond to me. He actually did some digging and followed up with me! Several hours later, I received an excited email that he found a car that he believed would be a great fit for me. He sent me pictures and I was sold! He had an absolutely ridiculous Honda Pilot that fit all the specs I needed and wanted... and then some! I brought my dad along for fun, and we took a test ride in this thing. Julius was a great host and came along. Instead of offering useless information and trying to "sell me" on the car, he ASKED ME if I had questions he might answer. Rather than feed me junk, he still wanted to listen. Gosh, I am so impressed with his ability to connect and find out what people want and need. I was sold (to be honest, he had me at hello). So we started to crunch some numbers. As that process was going, we took a stroll along the lot and my dad saw a Kia that also somewhat fit in what I was looking for. My eyes were already on that Honda, and I couldn't even give it the time of day. The manager, Rick, came and talked with me about some options, and then we connected with Mike. If ever there was a financing wizard, Mike is it. He asked me what my priorities were (paying it off quickly, low payment) and tried to get a feel for what I was looking for. Mike and I hit it off right away. Mike was not only able to make some magic happen, he got me an incredible rate AND put me a few dollars under my desired monthly payment. He was friendly, fun to be with, and even gave me some ideas and advice along the way. Not once did I feel pressured to do something with my vehicle that I was unsure about. [I have felt pressured to buy wax coating, or stain resistant spray, or whatever the thing is at closing in the past]. But Mike was no-nonsense about frills, got to know me and what I valued, and offered some suggestions that might benefit my Honda purchase. I felt less like a customer and more like a close friend he was looking out for. That might not read well, but I didn't get the creepy fake vibe that he was schmoozing me. Mike genuinely cared about me as a person, and he made me feel he valued me and wanted to make sure I was taken care of like a family member. Many car dealerships have a bad rap. Some of them have earned it. But if you are looking for a refreshing change in the car buying game, with genuine people that have a vested interest in YOU, give White Bear Acura Subaru a visit. Ask for Julius and request he do some digging for you. Then lock eyes with Rick and throw some numbers around that is a benefit to you both. Then let wizard Mike pull some things together and close the deal for you. You'll be glad you did. I certainly am! More

by DMOlson Verified Customer Verified Customer

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Used Car Shopper I bought a used Chevy Impala from this dealership and traded in my old Impala. The people were very personable, knowledgeable, and helpful. My only I bought a used Chevy Impala from this dealership and traded in my old Impala. The people were very personable, knowledgeable, and helpful. My only complaint is that I waited over an hour to meet with Finance. More

by Car Shopper Verified Customer Verified Customer

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Great Dealership White Bear Acura Subaru was a great place to go. It was easy to set up a test drive appointment, all the staff were helpful, knowledgable, and welcomi White Bear Acura Subaru was a great place to go. It was easy to set up a test drive appointment, all the staff were helpful, knowledgable, and welcoming, and I love the car I purchased. I worked with Julius Bwabye, and he was great in all ways. I highly recommend going through White Bear Acura Subaru! More

by AJ Verified Customer Verified Customer

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Friendly well informed sales staff Finance guy was a former student of my wife's and he made all the paperwork signing almost enjoyable. Awesome test drive; took a wrong exit and almos Finance guy was a former student of my wife's and he made all the paperwork signing almost enjoyable. Awesome test drive; took a wrong exit and almost ended up at Yellowstone Park (just joking) but both my wife and I got a good sampling of various road surface driving (freeway, sidestreet, etc.). I would highly recommend this dealership to friends and relatives. More

by pjjirsa Verified Customer Verified Customer

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Used CPO MDX Bought a used CPO MDX from Julius. Julius was great, very knowledgeable and personable. He made the whole experience enjoyable, he was professional Bought a used CPO MDX from Julius. Julius was great, very knowledgeable and personable. He made the whole experience enjoyable, he was professional and not pushy. The vehicle was in great shape and came with a bumper to bumper warranty! Would definitely recommend! More

by MIKE HAWLEY Verified Customer Verified Customer

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Julius is great! Julius was patient, put me at ease, and made me feel confident about my new Subaru lease. Landon was thorough, kind, and went the extra mile to find t Julius was patient, put me at ease, and made me feel confident about my new Subaru lease. Landon was thorough, kind, and went the extra mile to find the color and make I was looking for. More

by CASEYMATHERN Verified Customer Verified Customer

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Great experience, made the whole experience a lot of fun Had a great experience, julius, matt and rick made the entire experience a stress less and a lot of laughs. Great people, great dealership to buy from Had a great experience, julius, matt and rick made the entire experience a stress less and a lot of laughs. Great people, great dealership to buy from More

by WHEELER81 Verified Customer Verified Customer

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Service and Sales With my first service here, I was not please with the service advisor, But I thought, ehhh maybe he had a bad day. Second time around was not a change With my first service here, I was not please with the service advisor, But I thought, ehhh maybe he had a bad day. Second time around was not a change. I've gone to other dealer ships before. If my car had recommendations, I was informed while waiting and positive attitudes. I bought a car there in March 2018. Of course I was please with the car but the detailing was not satisfying. While calling the dealer ship about my license plate for the third time. I finally received a call back from finance stating I never paid for the license plate registration fee, which should have been INCLUDED in my loan but was missed somehow. With all the frustration, I ignore how things could of been handled differently. Two months down the road and I've already had to buy new tires because the dealership sold me a car with 3 tires at 3/32 and one at 8/32. Finally understood why a 2015 slipped and slide so much on snow. I've never been more frustrated with how crappy a dealership was to me. I'm pretty sure the dealership knew that was not good for my car with one good tire and 3 crappy ones. More

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car buying I had a great afternoon with Julius,I wanted someone with his wonderful personality.he was very patient when I decided to go a different route.also I had a great afternoon with Julius,I wanted someone with his wonderful personality.he was very patient when I decided to go a different route.also stuck in the car with me,he is a great asset to your company.also helping me with the car&phone use.i love my new car! More

by renata.warec Verified Customer Verified Customer

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Service Department It’s safe to say that car issues can cause a ton of stress. Jordan was able to address the issue quickly and I was out the door in a timely manner. I It’s safe to say that car issues can cause a ton of stress. Jordan was able to address the issue quickly and I was out the door in a timely manner. I would definitely recommend this establishment to family and friends. Thanks Jordan and White Bear Acura! You’re all amazing! More

by Vicky10 Verified Customer Verified Customer

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