June Fraser | Page 41

Service Department I visited the Service Department recently twice for removal of a bolt in my tire and the following week for low air pressure in all four tires. As us I visited the Service Department recently twice for removal of a bolt in my tire and the following week for low air pressure in all four tires. As usual, my experience with the staff in the service department was excellent. In addition, I had the routine service and oil change done at the same time. Sergio, as always, came over while I was waiting for my vehicle to say hello. More

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Very pleased with professionalism I worked with June in the service dept. she was very helpful and professional. I didn’t want to wait so she suggested I come back in two hours and I c I worked with June in the service dept. she was very helpful and professional. I didn’t want to wait so she suggested I come back in two hours and I could have the car come right in since I checked in. It helped so I could get other things done. Overall June was very friendly and went over everything with me More

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I just needed an oil change and overall check-up. Happy with the service but always a long wait. But happy with my car and the excellent service! with the service but always a long wait. But happy with my car and the excellent service! More

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Great Dealership with a great service department! Where else can you walk in, explain your problem or service request, get a cup of coffee, ice cream, apple or energy bar while you have a short wait t Where else can you walk in, explain your problem or service request, get a cup of coffee, ice cream, apple or energy bar while you have a short wait to have a tech analyze your situation, fix it or order a part and schedule an appointment, and wash your car? June, one of the service advisors l did a great job, explained my problem, what the tech did and had me on my way! More

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Routine Service on Accord Good service. June explained the work that would be performed and the price. She also reviewed the multi-point inspection results. Contacted me immedi Good service. June explained the work that would be performed and the price. She also reviewed the multi-point inspection results. Contacted me immediately when finished. More

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Repair and oil change the Hello, I had a problem and repair and with the help of June I was able to resolve it and was very satisfied thank you Hello, I had a problem and repair and with the help of June I was able to resolve it and was very satisfied thank you More

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Great Service They went and added a bolt to fix a hanging shield under the engine compartment at no extra charge. It was an unexpected confirmation of their well-es They went and added a bolt to fix a hanging shield under the engine compartment at no extra charge. It was an unexpected confirmation of their well-established excellent customer service. More

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Very efficient and accommodating. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. I love the fact that you do not have to have a specific appointment yet all needs are quickly met and the staff is very kind and helpful. More

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Great work 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. 4 new tires (bought 3 got 1 free) wheel balance and alignment - Tire cost was significantly less than NTB, Town Fair Tire and Sullivan Tire. More

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Dealing with service Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization Asking to recommend your dealership with a yes or no answer is difficult. I would recommend the people both in sales an service in your organization as excellent. The issues I have has to do with the systemic problem of after a sale and getting to service. The sales part of my experience went wall up until I signed the sales agreement and paid for my car. I was kept waiting an hour or more for the after sales pitch for things I did not want. The service part of my the experience came when I received a recall notice. I was told I could not make an appointment. I tried going one morning only to find 20 people ahead of me in line. That was a disappointment. On a good note, when my car was towed in to the dealership the person [June] handling warranty issue was terrific. More

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