June Fraser | Page 42

air bag recall I had gone to Honda of Burlington as soon as I received the recall notice, but it was a mob scene when I arrived (very understandable, given the recal I had gone to Honda of Burlington as soon as I received the recall notice, but it was a mob scene when I arrived (very understandable, given the recall notice.). What impressed me was how courteous the staff remained while trying to keep things moving. When my turn finally came, I was treated most kindly and given the very good advice to return after a scheduled week's vacation, show up at 7:00, and be in and out within a much shorter time. I did that and was most grateful. The final good aspect was having a Honda employee back y car out since there was a parked car int he driveway and it would have been hard for me to maneuver around it. I wish that I had gotten his name--he was truly kind, considerate and helpful. More

Print

Oil change I love that the staff remembers me And is always very helpful June always asks about my daughter They also call and update me on the cars status I love that the staff remembers me And is always very helpful June always asks about my daughter They also call and update me on the cars status More

Print

Great Service department Friendly, Helpful and spot on service when ever I come in for service. This is the way a Great Service Department should work and I am sure others wou Friendly, Helpful and spot on service when ever I come in for service. This is the way a Great Service Department should work and I am sure others would agree with me. More

Print

Exceptional Teamwork Hands down, all Honda team members in service and sales are outstanding and are so thoughtful and kind to me, each and every member for the last 16 yr Hands down, all Honda team members in service and sales are outstanding and are so thoughtful and kind to me, each and every member for the last 16 yrs I have had my Honda's serviced at this location. Thank you all ! More

Print

Service Only issue is that you can't make an appointment for an AC recharge - takes so long with 2017 CRV and ended up having to leave overnight. This was no Only issue is that you can't make an appointment for an AC recharge - takes so long with 2017 CRV and ended up having to leave overnight. This was not a problem but it would be easier if you could make an appointment. Staff was awesome and quality of work was great! Took care of recall issue while it was there. More

Print

Huge hassle We brought our odyssey in for repairs to the sliding door that had stopped working. Summary: Falsely claimed that warranty wasn't valid, tried to We brought our odyssey in for repairs to the sliding door that had stopped working. Summary: Falsely claimed that warranty wasn't valid, tried to charge us extra amounts multiple times for things that were covered, claimed things had been installed that were not, gave us the runaround for a week. Details of what happened: 1) We were told that our warranty would not cover repairs at this dealership even though we had previously had work done under the same warranty there last month. We called the warranty company who said they absolutely would cover the repairs and to have the service center call them 2) We called service back and were then told that we would have to pay a "diagnostic fee" that our warranty wouldn't cover. We told the service person to call the warranty company as that was incorrect. 2 hours later she called back to say that in fact we were right, the warranty covered everything, and that we would only have to pay a $50 deductible plus $5 for a hook 3) We were then informed that the part would not come in until Friday, but their one and only person who could work on the repair would be on holiday until Monday so we should take it home and bring it back. So we dropped it off Sunday night, only to be told the next day that they had gotten a lot of cars in on Monday so they might not get it done. That doesn't even make sense since it is first come first serve and the repair was initiated on the previous Tuesday and should have priority, especially since the part had already arrived. 4) When we came to pick up the car, instead of $55 it was over $250. They tried to charge us for work that was covered by the warranty. When the service person realized the error it took her 30 minutes to figure out how to undo the charges. In the meantime we had a lovely conversation with a gentleman in line who had spent seven (!) hours waiting for an oil change. 5) The service person told us that the the technician had to order an unexpected extra part to repair the rear door sunscreen, so there was an extra charge for that part, which they had just ordered. We were done by that point so we asked her to remove the charge since we had not agreed to it and were not going to come back in for it at this point. She made a call and then claimed that it had been installed in the car already (which does't even make sense since she said they had to order the part because they didn't have it). So we went to check and surprise, surprise, it was not installed. She removed the charge. Overall impression: A huge hassle, service person was sometimes pushy and abrasive, sometimes apologetic and friendly. More

Print

Service with a smile! Great service from Great people! Anytime I need servicing done on my Honda the advisors are always willing to help. Thank you and keep up the good wor Great service from Great people! Anytime I need servicing done on my Honda the advisors are always willing to help. Thank you and keep up the good work! More

Print

2-year maintenance I had a great experience this year. I walked in and June asked if I needed assistance. She worked quickly, and was very friendly and professional. She I had a great experience this year. I walked in and June asked if I needed assistance. She worked quickly, and was very friendly and professional. She was also there when I came to pick up my truck the next day and she came over to say hello. Very nice person. She made the process as painless as possible. More

Print

I wouldn’t go anywhere else to either buy or service my car every aspect of service is professional, courteous, thorough and timely. All the folks who work there have been friendly and helpful. My car is always every aspect of service is professional, courteous, thorough and timely. All the folks who work there have been friendly and helpful. My car is always in great shape when I pick it up, and a thorough rundown of services is reviewed with me. More

Print

Excellent Expirience for a Routine Servicee This is the third CR-V that I have bought from Her Chambers Burlington. We bought the new CR-Vs because we were so pleased with the car. We bought fr This is the third CR-V that I have bought from Her Chambers Burlington. We bought the new CR-Vs because we were so pleased with the car. We bought from Herb Chambers because of the outstanding service. We bought our latest CR-V from salesman Sergio Urquiljo in 2017. It was a smooth and friendly transaction. Everything promised by Sergio happened on or before the time. He is an excellent salesman.. June Fraser has been my service agent for at least our last two CR-Vs. She has always been extremely knowledgeable and helpful in managing my service needs She is an outstanding service agent and a credit to Herb Chambers Burlington. More

Print