June Rodriguez

The service manager at the service department is an excellent example of how the rest of the departments should conduct their comunicación and services to their costumers, that will ensure a return of excellent example of how the rest of the departments should conduct their comunicación and services to their costumers, that will ensure a return of the same customer to the dealership and recommendation of new costumers More

by HEGACO4326 Verified Customer Verified Customer

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I think the service at this dealership has turned around from not good to very good. My service advisor (Ernesto Lopez was excellent. He kept me informed and ordered Ubers at no charge. When the vehicle was from not good to very good. My service advisor (Ernesto Lopez was excellent. He kept me informed and ordered Ubers at no charge. When the vehicle was ready, he sent another Uber. I love this kind of service. When I arrived to pick up me car there was a line as they were very busy. A gentleman walking by asked me if I needed help. I told him I'm here to pick up my car. He went behind the counter to get the paperwork and keys. He followed me to my car to remove the plastic seat cover and the paper floor mat. As it turns out it was the Service Director. WOW The service has improved greatly and I am pleased to say that me service was excellent. Thank You More

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I paid 519 to get my car serviced and also didn't fixed the problem that took the car in for also with the service I paid for my ties didn't not get roated the reason I knw cause the same peice of tape I p the problem that took the car in for also with the service I paid for my ties didn't not get roated the reason I knw cause the same peice of tape I put on the left back tie was still the when I took it home and my car was there from 9 30 am to 430 pm and the problem wasn't still solved as what I bought it in for More

by SWEETP2616 Verified Customer Verified Customer

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This service department at the Fort Myers dealership is great. I could not have asked for anything better. The service manager I was assigned to was very helpful, clear and concise. great. I could not have asked for anything better. The service manager I was assigned to was very helpful, clear and concise. More

by PLONDON0 Verified Customer Verified Customer

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Main goal of service department is to sell maintenance not covered by warranty . No intermittent electronic problems have been corrected and tires have never been rotated. not covered by warranty . No intermittent electronic problems have been corrected and tires have never been rotated. More

by Techknowservice07 Verified Customer Verified Customer

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Prompt and reliable and courteous from sales through service and management . I definitely recommend this dealer. service and management . I definitely recommend this dealer. More

by robinakessler Verified Customer Verified Customer

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Victor and staff were very helpful. Service was quick and they didn’t try to upsell on things that were not needed. Service was quick and they didn’t try to upsell on things that were not needed. More

by Ajwillis8 Verified Customer Verified Customer

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Did a wonderful job. Am happy at the job thy listen to my complained and fixed it Am happy at the job thy listen to my complained and fixed it More

by ufunmi Verified Customer Verified Customer

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It was the worst experience we've ever had, requested not to have tires rotated as we were going straight to tire center for 3 new tires, they rotated and balanced against our wishes. we drove off with horri to have tires rotated as we were going straight to tire center for 3 new tires, they rotated and balanced against our wishes. we drove off with horrible thumping noises. Wouldn't you think person who brought our car around would've been concerned. Took 3 hours for oil change, horrible treatment, waited in line to drop off for an hour and we had appointment More

by bkandzoo Verified Customer Verified Customer

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Disappointed. Even though I arrived early for my scheduled appointment, I watched my Palisade site in the lot untouched for 4.5 hours. Every time I inquired, I was Even though I arrived early for my scheduled appointment, I watched my Palisade site in the lot untouched for 4.5 hours. Every time I inquired, I was told it was always pending as I watched the wating room fill and clear twice while I waited. Then, when I insisted it was finally brought in and had the tires and brakes checked (something I did not ask for). I was told that since I waited so long, I was not going to get charged for the inspection (out of warranty by 1.5 months) of the rear drive and suspension issue (and noise). Which was NEVER done! The noise persisted after I finally left, and the bad suspension ride as well. SO no charge meant no inspection! (even though I was 'told' it was). I wasted the entire day (6 hours) waiting at the dealership for nothing more than an oil change and excuses of bad internal communication. The issue is worse. I still need to find a solution. More

by Loren Verified Customer Verified Customer

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