Customer service is very poor, rude, uncaring personnel.
Wait time is unacceptable, it took 5 days to diagnose my car, no one responded to my messages and calls. Management doesn’t have her voice mail set u
Wait time is unacceptable, it took 5 days to diagnose my car, no one responded to my messages and calls. Management doesn’t have her voice mail set up and refused to give me a phone number to go above her with a complaint. Very expensive repair and management is not willing to help me negotiate a price or get a reasonable discount on the repair. My car was in a shop for 2 weeks, no one offered an option to rent a car. Very disappointed in this dealership, I have purchased 2 cars here at a very large price, my expectations were not met with customer service. Additionally, when I had my car serviced there for oil change, 2 guys at the front desk were laughing at my last name and making very inappropriate comments, not realizing I had heard the conversation. Also, the response to long wait for diagnosing my car was that Hyundai customers/cars take priority. I am hoping someone will reach out to me to discuss my experience.
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by buttsjanina
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Efe, Felicia
Dec 10, 2025 -
Hyundai of Fort Myers responded
Providing a positive experience is our top priority, Janina, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Jason Curie
General Manager
Hyundai of Fort Myers
jcurie@hyundaioffortmyers.com
Great attention to customer.
Very nice waiting room. Recommend service tech use iPad when checking in clients at car like Toyota does.
Very nice waiting room. Recommend service tech use iPad when checking in clients at car like Toyota does.
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by bordellmh
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Daniela Meade
Dec 05, 2025 -
Hyundai of Fort Myers responded
Thanks for sharing about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon!
Jason Curie
General Manager
Hyundai of Fort Myers
A simple oil change was done improperly, and the pan that
covers had only one screw in it and became loose and could’ve caused severe damage to my car
covers had only one screw in it and became loose and could’ve caused severe damage to my car
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by art
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Hyundai of Fort Myers responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Jason Curie
General Manager
Hyundai of Fort Myers
jcurie@hyundaioffortmyers.com
Very professional, right from the first person who
greeted us, honest, and pleasant. Calling an Uber for us was such an added bonus!
greeted us, honest, and pleasant. Calling an Uber for us was such an added bonus!
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by malder56
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Patrick Owens
Dec 04, 2025 -
Hyundai of Fort Myers responded
Thank you for choosing Hyundai of Fort Myers. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Jason Curie
General Manager
Hyundai of Fort Myers
Service was great but I realized you can’t go alone if
you’re a women. They will try to inform you of work that is not needed and try to sell you every which way to do maintenance on a brand new car under
you’re a women. They will try to inform you of work that is not needed and try to sell you every which way to do maintenance on a brand new car under 30,000 miles.
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by donyasabino217
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Hyundai of Fort Myers responded
Thanks for sharing your thoughts about your experience with Hyundai of Fort Myers. We appreciate your business and hope to see you again soon!
Jason Curie
General Manager
Hyundai of Fort Myers
Exelente servicio de la muchacha ,rapido,exelente
trato,buena comunicación, muy satisfecho con la visita
trato,buena comunicación, muy satisfecho con la visita
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by Yunior1977
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Hyundai of Fort Myers responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Fort Myers, we look forward to having you as a valued customer for many years to come!
Jason Curie
General Manager
Hyundai of Fort Myers
Good service.
Good waiting room. Friendly staff. Strong wifi. Cool area. Quick service. Comfy seats.
Good waiting room. Friendly staff. Strong wifi. Cool area. Quick service. Comfy seats.
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by jcmejia12
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Hyundai of Fort Myers responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Fort Myers, we look forward to having you as a valued customer for many years to come!
Jason Curie
General Manager
Hyundai of Fort Myers
Service dept was very professional very easy check in
they took care of all my service needs
they took care of all my service needs
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by Marcy
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Angel service advisor was exceptional
Nov 26, 2025 -
Hyundai of Fort Myers responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Jason Curie
General Manager
Hyundai of Fort Myers
I had 2 occasions to deal with their service department.
Both contacts were completely unsatisfactory.
Both contacts were completely unsatisfactory.
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by BRUBINSTEIN2
Nov 28, 2025 -
Hyundai of Fort Myers responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jason Curie
General Manager
Hyundai of Fort Myers
jcurie@hyundaioffortmyers.com
Very poor communication.
Poor quality of work. Very difficult to discuss a problem with the service manager.
Poor quality of work. Very difficult to discuss a problem with the service manager.
More
by herbirem
Verified Customer
Verified Customer
Nov 28, 2025 -
Hyundai of Fort Myers responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jason Curie
General Manager
Hyundai of Fort Myers
jcurie@hyundaioffortmyers.com
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6 yrs, 2 mos
