When they want to sell you a used car, they'll treat you
like gold. But return for the installation of "we owe" item that was outlined in the sales contract, the service manager and his crony both walked a
like gold. But return for the installation of "we owe" item that was outlined in the sales contract, the service manager and his crony both walked away and left me standing the next to the car in the check in bay, without uttering a word. Had to wait 10 minutes before the person from used car sales came over (he was the only competent and kind person in the process). While sitting in vacant intake person's chair, I got to watch every other person being checked in after me get offered a bottled water water, plastic seat protectors and floor mat protectors neatly placed in their cars, and they were kindly directed to the waiting area. Not me.
Lesson learned about the service bay operation: when the service advisor makes little to no commission on "we owe" item or promise work, you find out quickly you are not part of the "family plan."
To be clear, I followed the instructions given to me: "go to the service department at the scheduled appointment time and tell them to ask for Traevon for a "we owe" item." First they said they never heard of him. I had to show the text I received for them to believe me. Then both the service manager and intake person ghosted me (they simply walked away and didn't come back).
To be fair, Traevon from the used car division took car of the install quickly and professionally. Kudos to him. But 1 star (can't leave 0) to the service department.
This was the 3rd car purchased from Fred Anderson in past 6 years (first 2 were new, this one was used)
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by storch
Service Price Transparency
Aug 10, 2026 -
Fred Anderson Toyota responded
Thank you for sharing your detailed feedback. It's concerning to hear about the treatment you received when returning for the installation item. We pride ourselves on providing excellent customer service at all times, and I would like to personally address this situation and ensure any outstanding issues are rectified. Please don't hesitate to contact me so we can discuss how best to make things right for you.
- James Merendino - General Sales Manager - (919) 571-5148
Do not go to this dealership for anything.
They will send you the wrong vehicle sticker and then do nothing to compensate you, lie about financing, wheel upgrades, and then not log your inspec
They will send you the wrong vehicle sticker and then do nothing to compensate you, lie about financing, wheel upgrades, and then not log your inspection with the state when you get one.
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by Truth
May 12, 2026 -
Fred Anderson Toyota responded
I'm disappointed to read this review and learn your trust was tarnished. We hold our team to a high standard of professionalism and never intend to mislead our customers. I would certainly like to look into this situation further, but need some more information first. Would you please give me a call so we can review this together? Thank you, Sean Mehaffey - General Manager - (919) 571-5073
May 13, 2026 -
Truth responded
I forwarded you the email when your Sales Manager, James Merendino, offered nothing at all except to confirm I was right about the financing. He said I can come back to redo the loan, when it was already done. Too little, too late. Nobody responded to me during the entire process from the parts department, or the financing department after calling them multiple times leading up to picking up the 4Runner. The salesperson was so lackadaisical, and could not confirm he could get me the upgraded wheels until the day I was picking it up even though this was made clear a month before, but all he kept saying is I have to talk to my parts guy. Meanwhile, I called Rocky Mount Toyota, and while on hold they told me they can get me the upgraded wheels. Then I went back to my salesperson and they tried to offer the $3,200 XP off road package that comes with the wheels I wanted but also Nitto Grapplers. Another shady sales tactic, as those tires are rated worse offroad than the stock Falken Wildpeak tires. Nobody responded about the trade in price and then when showing up with a car max quote of $2,900, you gave me $1,000. The vehicle sticker clearly showed a moonroof, and you just said it was a mistake and didn't offer anything for that very big mistake. Then I actually gave you another chance by bringing it in for service this past weekend. On the service call in your system it said, routine maintenance, state inspection, and the recall on the front spoiler. Also, I asked if they could please stop Sirius from popping up on my screen since I have not had a subscriptions for months. This was a planned appointment for weeks. My service guy had no idea about the recall, and as a result you didn't have parts. They still took the spoiler off and then put it back on damaged with it hanging off the bottom with it ripped apart from 3 screws. Talk about a safety hazard. You also forgot to do the state inspection, and apparently nobody knows how to remove Sirius from a vehicle. Don't put it on the new vehicles if you have no idea how to get rid of it, and somebody in service said it was hardwired so it will be there forever. That is completely ridiculous and unacceptable. So your service team completed one of the four things on the service ticket. Why put in on the service ticket if nobody actually performs the services requested? You were aware of there being issues, and you didn't respond. I even emailed you 15 days after forwarding the original email thread, and you still didn't respond. You are only concerned now because I left a public review.
I greatly appreciate the help of Junior Hayes with the
purchase agreement of my new Sequoia. Smooth and efficient!
purchase agreement of my new Sequoia. Smooth and efficient!
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by Hillsborough
Apr 23, 2026 -
Fred Anderson Toyota responded
Congratulations on your new Toyota Sequoia! We will pass along your appreciation to Junior and the team. Thank you for choosing Fred Anderson Toyota of Raleigh!
Honest dealership with excellent sales staff who are
knowledgeable, good listeners and very insightful about dealership’s inventory.
knowledgeable, good listeners and very insightful about dealership’s inventory.
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by William
Apr 20, 2026 -
Fred Anderson Toyota responded
William, thank you for your thoughtful review of our team! We couldn't be happier to hear you had such a great visit at Fred Anderson Toyota of Raleigh.
Good communication throughout the process of purchasing
our new car. Made the entire process go very smoothly.
our new car. Made the entire process go very smoothly.
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by dksouthern
Apr 06, 2026 -
Fred Anderson Toyota responded
Thank you for sharing your feedback with us. It was our privilege to assist you, and we will be sure to share this fantastic review with the team. Thank you for choosing Fred Anderson Toyota of Raleigh, and congratulations on your new car!
Apr 07, 2026 -
Fred Anderson Toyota responded
Hello, we appreciate you taking the time to leave us this feedback of Fred Anderson Toyota of Raleigh. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought my third Tacoma from Fred Anderson and as always
they go above and beyond to make the process easy and as stress free as possible. They worked around my impossible work schedule and got me through t
they go above and beyond to make the process easy and as stress free as possible. They worked around my impossible work schedule and got me through the process. Junior Hayes, Izzy, Preston from the sales team were awesome. LaTisha from service is always amazing.
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by Aaron.hawk
Apr 06, 2026 -
Fred Anderson Toyota responded
Congrats on your new Tacoma, Aaron! We're so grateful at Fred Anderson Toyota of Raleigh for your continued trust. Awesome to hear Junior, Izzy, Preston, and LaTisha made everything smooth and stress-free. See you next time!
Apr 08, 2026 -
Fred Anderson Toyota responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Raleigh. If you have any further questions, please don't hesitate to reach out!
Everyone at Fred Anderson is amazing and very helpful.
Isabella and Jr are the best!
Isabella and Jr are the best!
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by Tmashaw619
Mar 30, 2026 -
Fred Anderson Toyota responded
Thank you for the great review. Isabella and Jr will appreciate your kind words. We look forward to seeing you again at Fred Anderson Toyota of Raleigh!
Mar 31, 2026 -
Fred Anderson Toyota responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Raleigh! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JR Hayes was the most friendliest person.
He was patient and his knowledge of the car was superb.
He was patient and his knowledge of the car was superb.
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by Lisauzzle
Mar 23, 2026 -
Fred Anderson Toyota responded
Lisa, thanks for the awesome review of Fred Anderson Toyota of Raleigh!
Junior was very professional, courteous as well as
friendly. He was also very helpful in the decision making process of my new Toyota Rav4.
friendly. He was also very helpful in the decision making process of my new Toyota Rav4.
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by wevans011
Feb 24, 2026 -
Fred Anderson Toyota responded
Thank you for choosing Fred Anderson Toyota of Raleigh and congrats on your new Toyota RAV4! It's great to hear Junior provided such a helpful and professional car-buying experience. We wish you safe travels ahead!
Great and easy to work with and very friendly!
Highly recommend! Eddie was very nice and helped me with everything I needed for my new tundra TRD pro
Highly recommend! Eddie was very nice and helped me with everything I needed for my new tundra TRD pro
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by rithvisal24
Other Employees Tagged:
Eddie
Feb 12, 2026 -
Fred Anderson Toyota responded
Thank you for sharing your feedback about Eddie and our team! Safe travels in your new Toyota Tundra TRD Pro! - Fred Anderson Toyota of Raleigh
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