Carlos Espinal Diaz

When they want to sell you a used car, they'll treat you like gold. But return for the installation of "we owe" item that was outlined in the sales contract, the service manager and his crony both walked a like gold. But return for the installation of "we owe" item that was outlined in the sales contract, the service manager and his crony both walked away and left me standing the next to the car in the check in bay, without uttering a word. Had to wait 10 minutes before the person from used car sales came over (he was the only competent and kind person in the process). While sitting in vacant intake person's chair, I got to watch every other person being checked in after me get offered a bottled water water, plastic seat protectors and floor mat protectors neatly placed in their cars, and they were kindly directed to the waiting area. Not me. Lesson learned about the service bay operation: when the service advisor makes little to no commission on "we owe" item or promise work, you find out quickly you are not part of the "family plan." To be clear, I followed the instructions given to me: "go to the service department at the scheduled appointment time and tell them to ask for Traevon for a "we owe" item." First they said they never heard of him. I had to show the text I received for them to believe me. Then both the service manager and intake person ghosted me (they simply walked away and didn't come back). To be fair, Traevon from the used car division took car of the install quickly and professionally. Kudos to him. But 1 star (can't leave 0) to the service department. This was the 3rd car purchased from Fred Anderson in past 6 years (first 2 were new, this one was used) More

Print

Great experience buying my first Toyota at Fred Anderson Toyota. Joe was very friendly and professional and a pleasure to work with. Toyota. Joe was very friendly and professional and a pleasure to work with. More

Print

I bought a Takoma pickup from Fred Anderson and had a good experience.. since then I’ve had good service. good experience.. since then I’ve had good service. More

Print

Fred Anderson Toyota of Raleigh is a fantastic dealership, everyone is always welcoming and willing to help in anyway! The facility is also very nice and well kept so you feel comfortable througho dealership, everyone is always welcoming and willing to help in anyway! The facility is also very nice and well kept so you feel comfortable throughout your visit. More

Print

Timothy was very knowledgable and helpful in helping us purchase our new auto. We were very pleased with the process of purchasing the vehicle. Everyone we met was very courteous and helpful. purchase our new auto. We were very pleased with the process of purchasing the vehicle. Everyone we met was very courteous and helpful. More

Print

I like the location not far a way where I live very convenient close to where I live convenient close to where I live More

Print

Bought the new 2025 Camry XLE from this dealership. Found two scratches on the driver side and ask them to remove it. They told me scratches are too deep to remove. How you sell a new car with scratche Found two scratches on the driver side and ask them to remove it. They told me scratches are too deep to remove. How you sell a new car with scratches and don't want to fix it? If the dealership has some moral decency, they would fix it or reimburse for it. Sales Person: Carlos More

Print

I had an extremely positive experience here. Carlos was a big help! Will recommend. A+ Carlos was a big help! Will recommend. A+ More

Print

The services were very good and I hope that the services will always be this great. Thank you very much will always be this great. Thank you very much More

Print

Best dealership in the Triangle Area. Customer service is off the chart. Make sure you’re comfortable with your decisions Customer service is off the chart. Make sure you’re comfortable with your decisions More

Print