Junior Morales | Page 2

Sales managers are great, attentive, and care about customer experience. They really made us feel heard and appreciated. Our sales rep however, was not the greatest. We treated him with nothing but res customer experience. They really made us feel heard and appreciated. Our sales rep however, was not the greatest. We treated him with nothing but respect and patience and were thankful of his time. However, he was rude, snarky, and very unprofessional. We were met with sarcasm and unnecessary remarks when we were asking to remove add ons from our purchase. Very unprofessional and I hope whatever is going on in his life gets better. I would also like to thank Andy from the service department who took time to share information on the vehicle. I really an appreciate him and the management team for allowing us to leave with a positive experience after what we were dealing with in the beginning. More

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Everyone is very welcoming and Junior was very helpful! He was also very patient showing us the vehicles we wanted to test drive. He was also very patient showing us the vehicles we wanted to test drive. More

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One salesman attending 3 costumer at same time it’s time consuming Literally take me 8 hrs to buy my car consuming Literally take me 8 hrs to buy my car More

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Muy excelente la atención que me brindaron 100% recomendados en ningún otro lugar me trataron como en EchoPark muchas gracias recomendados en ningún otro lugar me trataron como en EchoPark muchas gracias More

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I’ve worked with EchoPark many times and each time my experience gets better and better! I gave detail the kind of car I was looking for, the pricing and payments and Junior ensured I walked out with exa experience gets better and better! I gave detail the kind of car I was looking for, the pricing and payments and Junior ensured I walked out with exactly what I wanted! From the appraisal, to the trade in process and everything in between, he did an amazing job! His customer service was amazing. Very kind, very professional and dedicated to his customers! More

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Once again we left happy with our new car 🫶🏼 Thousand percent recommend. Audelio and Julio are the best!👍 Third car that I buy from them. percent recommend. Audelio and Julio are the best!👍 Third car that I buy from them. More

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Very exciting place to be couldn't decide exactly what I wanted sales man was very helpful made everything go smoothly would recommend wanted sales man was very helpful made everything go smoothly would recommend More

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They are all super helpful and patient, was recommended by my family member and would definitely recommend echo park to someone else in need! by my family member and would definitely recommend echo park to someone else in need! More

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Salesman was working with another person at the same time while 20 other sales people just stood around doing nothing. Took over 5 hrs after I agreed on price. Had to tell salesman 4 different times i didnt while 20 other sales people just stood around doing nothing. Took over 5 hrs after I agreed on price. Had to tell salesman 4 different times i didnt want the extra crap they were trying to sell me. No drinks or anything available in lobby while i sat there for over an hr sometimes with nobody coming to talk to me. Should have got up and left but they had the keys to my car so I was a hostage. Incredibly frustrating experience all around. Salesman tossed seemed annoyed that I wouldnt buy his extra crap and I honestly felt like he was making me wait around to punish me for it. Laughably bad customer service. Horrible experience all around. More

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The salesmen Audelio aka Junior was very professional and friendly he was completely transparent and it was an overall great experience. friendly he was completely transparent and it was an overall great experience. More

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