Jushon Winters

It was a terrible experience. My vehicle was there for 7 days and i paid 2800$ an it didn’t work for a week. I was ripped off an I also feel like if I was white the manager would My vehicle was there for 7 days and i paid 2800$ an it didn’t work for a week. I was ripped off an I also feel like if I was white the manager would have helped me better than she did. I had my compressor replaced a then they say that the airbags went out a wanted more money about 3k more an had to replace the part that I already paid for. My truck didn’t last a whole week before the part had to be replaced again. I should have had the option from the start to delete the compressor an add shocks for one price. I am very upset about my money a can’t drive my truck because I fell like I was robbed for 2800$. The manager is horrible and do t have any understanding because it’s not her money a she don’t care. My truck is still not fixed and im out of money. I have so much to complain about this lady. More

by mszay1 Verified Customer Verified Customer

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Jushon was amazing! !!! I active-duty military and I was home helping my family with a serious illness. My orders only allowed me to be home for 2 months, I drove down to !!! I active-duty military and I was home helping my family with a serious illness. My orders only allowed me to be home for 2 months, I drove down to be with my family, and something seemed a bit off with my Jeeps performance. However, I thought I was paranoid because I had seen that a recall was out for my Jeep make and model. Just to be safe I called the closest dealership Ross Downing. The last thing on my mind was my Jeep having an issue, however it did need to be fix and it was going to put me right on the deadline date that I had set to return to my duty station, additionally I needed my Jeep to transport my family member to and from the doctor and to run errands for the house as well. I was on the verge of panic until Jushon told me he worked out a solution that I could have a rental until my Jeep was repaired and if it passed my deadline to leave that Corp Offices supported mt taking a rental back to my duty station and would ship my Jeep to me. I was shocked and I could not believe that Jushon went out of his way to ask the questions nor that the dealership could support but I was very much thankful and relieved. He was amazing, communicated very well and was so understanding. Honestly nothing I could say would ever match how grateful I am for support during a seriously difficult time with my family. Thank you so much. More

by Madison.muse3 Verified Customer Verified Customer

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My service technician was outstanding. He explained my service needs and provided the support and resources I needed to navigate working through the process. He explained my service needs and provided the support and resources I needed to navigate working through the process. More

by Rbrinkley0 Verified Customer Verified Customer

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Fast quality service. Kept me updated all the way through the process. Always a great experience Kept me updated all the way through the process. Always a great experience More

by coplummer9 Verified Customer Verified Customer

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Joshua is my ho to guy! He understands that I drive a lot and have to have a vehicle that I don’t have to worry about. So, when an issue comes up he is on it to see that i He understands that I drive a lot and have to have a vehicle that I don’t have to worry about. So, when an issue comes up he is on it to see that it is checked out and addressed. More

by gbarsley Verified Customer Verified Customer

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Ross Downing CDJR, Jushon, Rebecca and the entire staff are always amazing! I wouldn't take my Jeep anywhere else! are always amazing! I wouldn't take my Jeep anywhere else! More

by jberry6 Verified Customer Verified Customer

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The entire service team is the best around. I wouldn’t trust anyone else with my Jeep. Arlisha is great at keeping me updated and helping to make decisions on what needs to be done I wouldn’t trust anyone else with my Jeep. Arlisha is great at keeping me updated and helping to make decisions on what needs to be done More

by jmsreulet Verified Customer Verified Customer

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Very respectful and very professional staff. They work fast and efficient. I love they go above and beyond with their work and keeps me updated with progress in real time. They work fast and efficient. I love they go above and beyond with their work and keeps me updated with progress in real time. More

by nathanieltoups7 Verified Customer Verified Customer

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Jushon and Rebecca were absolutely amazing! Although there was a delay in my parts arriving, just Jushon kept me updated. Both provided me with an outstanding customer experience. Any time I ne Although there was a delay in my parts arriving, just Jushon kept me updated. Both provided me with an outstanding customer experience. Any time I need anything they were very accommodating! Keep up the good work! More

by joshmorris1199 Verified Customer Verified Customer

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Problem fixed, Customer Service was great. The only thing that could have been better was providing a loaner while in the shop The only thing that could have been better was providing a loaner while in the shop More

by mhmjr Verified Customer Verified Customer

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