Justen Chilcoat

I am extremely disappointed with the level of customer service I have received regarding my recent vehicle purchase. After purchasing my new vehicle, I contacted the dealership because I needed assista service I have received regarding my recent vehicle purchase. After purchasing my new vehicle, I contacted the dealership because I needed assistance obtaining the proper documentation so I could register my vehicle for base access. Unfortunately, instead of receiving help, I was treated very disrespectfully by a representative named Lindsay. As a customer, I was simply asking for assistance with documents related to my new vehicle, and I did not appreciate the way I was spoken to. The following day, I contacted the dealership again and spoke with a manager. He acknowledged my concerns and assured me that he would email me the necessary documents. I waited the entire day, but I never received anything. As a result, I am still unable to obtain the correct documentation needed for base access. As a customer who made a significant purchase from your dealership, I expected better communication, professionalism, and follow-through. Instead, I have experienced poor customer service, broken promises, and unnecessary frustration while simply trying to obtain documents that should have been provided. At this point, I feel ignored and disrespected. I respectfully request that someone from dealership leadership contact me promptly, provide the correct documents, and address the customer service concerns I experienced. I hope this matter can be resolved quickly so I can finally enjoy my new vehicle without continuing to deal with these unnecessary issues. More

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The team at Honolulu Ford was amazing to work with and made every step of the way a simple and seamless process! We love our new truck!!! made every step of the way a simple and seamless process! We love our new truck!!! More

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Super easy and clear process. The sales professional was attentive, listened to my needs and showed me the perfect truck. I would recommend the staff to any and everyone! The fina The sales professional was attentive, listened to my needs and showed me the perfect truck. I would recommend the staff to any and everyone! The finance manager Victor Lee made the paperwork as seamless as possible and answered every question I had. Can’t recommend this store enough! More

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Great overall experience. I highly recommend the Honolulu Ford . Friendly and professional staff and very knowledgeable I highly recommend the Honolulu Ford . Friendly and professional staff and very knowledgeable More

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