457 Reviews
Write a ReviewDealership Experience
10 yrs, 10 mos
Industry Experience
10 yrs, 10 mos
Languages Spoken
English
457 Reviews of Justin Baker
July 17, 2020
Took my old 96 Accord for diagnosis. Was quoted 147, but received. Bill for $253.00. Problem not fixed , but covered up. Their reason for the issue for what I took it in for : possible after market IAC valv received. Bill for $253.00. Problem not fixed , but covered up. Their reason for the issue for what I took it in for : possible after market IAC valve and sticking EGR valve. I replaced both, and still same problem. In addition, o had left all the parts that I had replaced on the passenger side floor w a new heater valve, that is now no longer there. Very very very disappointed and pissed off Lousy service plus to steal a new part I left in the car ????? Really ? More
July 08, 2020
The service at Honda Windward is excellent. I was able to get an appointment quickly and my car was serviced within the time promised. The service advisor, Justin, was courteous, very helpful, and clearl to get an appointment quickly and my car was serviced within the time promised. The service advisor, Justin, was courteous, very helpful, and clearly explained options available. More
July 01, 2020
Justin was very helpful. My car was done sooner that expected. Sofia and someone in parts department was very helpful when I inquired over the phone. Sofia called me to follow up. Really appreciate i expected. Sofia and someone in parts department was very helpful when I inquired over the phone. Sofia called me to follow up. Really appreciate it. More
Other Employees Tagged: Sofia at service and someone at parts department
June 27, 2020
Always friendly, courteous employees. Can expect efficient, reliable, trustworthy service on each visit. The quality of the service is always worth the trip over the mountain from Mililani. efficient, reliable, trustworthy service on each visit. The quality of the service is always worth the trip over the mountain from Mililani. More
May 30, 2020
Never Disappointing Always a pleasant visit whether looking for a car to buy or going in for service. We live in Mililani but make the drive to Kaneohe because of the qu Always a pleasant visit whether looking for a car to buy or going in for service. We live in Mililani but make the drive to Kaneohe because of the quality of service that Honda Windward provides. Always friendly service from each one of their staff members. More
May 10, 2020
I took my 2014 Honda CRV for service on my brakes. Justin Baker in your service department was very attentive as I described the problem with my brakes and also with the slow acceleration I was experiencing. Baker in your service department was very attentive as I described the problem with my brakes and also with the slow acceleration I was experiencing. They replaced front brakes and machined front brake rotors and lube calipers. The left rear strut was leaking and they changed that also. The brake fluid was found dirty so a complete brake fluid flush was performed. Justin Baker was very thorough in servicing my car. I received 5 star service. Much Mahalo! More
April 27, 2020
Excellent service and friendly staff. No delay on service and my car was finished when promised. Best service in all my years of car service and ownership. Great job Honda Windward! and my car was finished when promised. Best service in all my years of car service and ownership. Great job Honda Windward! More
April 24, 2020
When we checked in, there were clear instructions on social distancing. Everyone was courtesy, and helpful. The service was excellent! Overall, it was a great experience! social distancing. Everyone was courtesy, and helpful. The service was excellent! Overall, it was a great experience! More
April 12, 2020
Great costumer service. Super helpful and friendly shuttle driver. I love that they offer a free car wash after your service appointment. Also the location is very convenient. shuttle driver. I love that they offer a free car wash after your service appointment. Also the location is very convenient. More
Other Employees Tagged: Dalton Baker, Kanoa Chang
April 08, 2020
Justin covered everything that was free for my Honda Civic which was awesome. He also called me to ask first before he did anything which was great. Thank you Justin Civic which was awesome. He also called me to ask first before he did anything which was great. Thank you Justin More

