Justin Baker | Page 44

Bad experience on the services When to Honda Windward for an oil changed and check on power steering problem (noise). They told me it will take 3 hours, but I waited for 6 hours. F When to Honda Windward for an oil changed and check on power steering problem (noise). They told me it will take 3 hours, but I waited for 6 hours. Finally, they said it's done. Went to pick up my car and saw this additional $21 for tire rotation. Can't believed they charged me for something I didn't ask for. I just bought my tires 5 months ago. I was not happy with the bill, so the guy agrees to take off from the invoice. For the power steering, I asked him what's wrong with it. He said it started to leak on the power steering. So, I asked did they fixed it? He said no, but they will see if it leak a lot next time. I waiting for 6 hours and you didn't do anything? This service is so unacceptable. More

by DANNYALOHA73 Verified Customer Verified Customer

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Expensive Justin was good. Overall price of the work completed was really high. Full prices for services that could be combined due to the amount of work being Justin was good. Overall price of the work completed was really high. Full prices for services that could be combined due to the amount of work being done. I would not recommend Honda Windward to others. More

by NRM808 Verified Customer Verified Customer

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Awesome service...all the time I love bringing in my car to Windward Honda. Service is so fast and they take care of my car like it’s their own. I love bringing in my car to Windward Honda. Service is so fast and they take care of my car like it’s their own. More

by MALCOLMCHING7 Verified Customer Verified Customer

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Battery Change Justin and his mechanic quickly swapped out the battery in the van, respecting my wife's time. Since our two you children were sleeping in the van, J Justin and his mechanic quickly swapped out the battery in the van, respecting my wife's time. Since our two you children were sleeping in the van, Justin and the mechanic allowed my wife and children to remain in there, parked in sun, while they did the swap. It would have been extremely difficult for my wife to take both sleeping children out of the van and wait. We are extremely appreciative! More

by JNAKAKUR Verified Customer Verified Customer

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Great personal service and attention to detail Very welcoming and open with a great sense of aloha and very helpful and knowledgeable and keeping me up to date with all going on with my vehicle and Very welcoming and open with a great sense of aloha and very helpful and knowledgeable and keeping me up to date with all going on with my vehicle and environment at the service center More

by BIGSHAUN808 Verified Customer Verified Customer

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Service department Justin from the service dept is AMAZING. We have seen him serveral times for car issues, and he never fails to impress. He is efficient, accommodati Justin from the service dept is AMAZING. We have seen him serveral times for car issues, and he never fails to impress. He is efficient, accommodating, very friendly, and professional. My newborn and toddler fell asleep in the car so instead of having me wake them and take them to the waiting room, he let me stay in the car and had the technician fix the car problem where I was already parked. I am very grateful for not only Justin’s amazing thoughtfulness and service, but also to the technician who was kind enough to brave the sun/heat/sweat to help ease the stress of this mother with a broken car. Extremely impressed with how great this service department is in comparison to ~10 years ago. More

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Excellent Service Courteous and helpful. They were able to fix the problem with my side view mirror within an hour. I was very pleased with the service and the staff Courteous and helpful. They were able to fix the problem with my side view mirror within an hour. I was very pleased with the service and the staff More

by KEALII.KANE Verified Customer Verified Customer

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Best Honda dealership on Oahu I purchased a fully loaded 2015 Honda Accord in July 2017 from Honda Windward. Not only was the sales experience excellent, but I have had the vehicl I purchased a fully loaded 2015 Honda Accord in July 2017 from Honda Windward. Not only was the sales experience excellent, but I have had the vehicle in for both warranty and non-warranty service. Always on time, explanations are complete, and service costs are reasonable. It simply does not get any better. Highly recommended. More

by MIKAL.WEISS Verified Customer Verified Customer

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Service Dept - Excellent Customer Service Needed emergency service on a busy, fully-booked holiday weekend; The service rep explained what the problem could be and slotted me into the schedule Needed emergency service on a busy, fully-booked holiday weekend; The service rep explained what the problem could be and slotted me into the schedule. My vehicle was serviced quickly and the customer service was excellent. More

by AMD Verified Customer Verified Customer

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Excellent Service My battery needed a jump and while i was waiting for the towing service I called Honda Windward Service Dept and they were able to schedule me at Expr My battery needed a jump and while i was waiting for the towing service I called Honda Windward Service Dept and they were able to schedule me at Express Service later in the afternoon not knowing how long it would take me to get there. I arrived 2 hours early but they quickly tested my battery and replaced it and I was out in just 30 minutes. With the unexpected car trouble I had, I really appreciated the excellent service from the team. I did not get the names of all the service members. More

by R_Weaver Verified Customer Verified Customer

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