Justin Clemmensen | Page 2

Our 5 1/2 hour round trip was a waste of time & gas! We were interested in purchasing a 2020 Chrysler Pacifica we saw online at a substantial discount. I questioned Justin in marketing, how could the disc were interested in purchasing a 2020 Chrysler Pacifica we saw online at a substantial discount. I questioned Justin in marketing, how could the discounts be so big compared to Central Illinois dealers? His explanation was that the Chicago area market is different and that Napleton Auto Group is so big. So we came with our 2012 Dodge Grand Caravan’s title expecting to trade in & purchase that day. However when it came down to it, we didn’t “ qualify” for any of the discounts listed in the online price. To add insult to injury, they offered $1,000. for our minivan that has 77,000 miles on it with many new maintenance items completed. When we balked, the sales manager offered $5,000 & then $6,000. However we walked out because of deceptive advertising of the discounts. They just kept asking what monthly payments we could do rather than the final purchase price. I would give them a 0 for DECEPTIVE PRICING! More

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Total False info and LIes Forget those fancy price reductions on new Ram trucks. All a bunch of crap to get you into the door..Even the salesman himself said hes seen no one qu Forget those fancy price reductions on new Ram trucks. All a bunch of crap to get you into the door..Even the salesman himself said hes seen no one qualify for all the incentives and discounts. Looked to good to be true being able to buy a new 2020 Ram 1500 that listed for 50K, for 32K. Not going to happen....And then he tells me theres a hidden dealer package they caharge you 2500 for thats not listed anywhere. The sales Manager was RUDE and could care less if I was there or not. Youd think the day before they were being forced to shut down do to the virus, that theyd consider all deals. Not this one. We were so far apart in price that I laughed. And they still couldnt let it go...And when I got loud about how I was being treated, I was given my keys and asked to leave as to not upset the other customers. What a joke. Wife and I have perfect credit (860), make good money, have secure long time careers, own 4 homes, 3 of which have no mortgages, had a decent trade in, and were ready to buy, until we were severely lowballed and embarrassed by the numbers we were given. Im a numbers guy and did my homework before I came in only to be insulted. Never again Napleton, and trust me, word spreads quick........BUYERS BEWARE More

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This dealership listed a used truck i asked several sales associates to send me some photo's after 2 weeks the listing was still posted with no photo's and i recieved nothing. They just send blanket sales em associates to send me some photo's after 2 weeks the listing was still posted with no photo's and i recieved nothing. They just send blanket sales emails More

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Typical sales process but they kept it friendly I enjoyed the banter with the salesperson and manager. They came as close as possible to my final price. The vehicle I purchased was used with low m I enjoyed the banter with the salesperson and manager. They came as close as possible to my final price. The vehicle I purchased was used with low miles and I have confidence it will be a reliable vehicle based on their check if the mechanical and safety systems. Overall it was a positive experience. More

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Great Jeep Purchase Experience I have been a prior Jeep Wrangler owner and had done quite a bit of research prior to purchase. I began identifying dealers based upon that research w I have been a prior Jeep Wrangler owner and had done quite a bit of research prior to purchase. I began identifying dealers based upon that research with the cars I would be interested in. Napleton Arlington Heights was the first dealer I chose to go to with regards to reputation and offers. Marcus and team were very low pressure and answered all my questions. In the end, the combination of the customer service, great deal, and team made it easy for me to choose Napleton Arlington Heights. More

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Another great deal with Chris "The Shy Guy" Schei Easy going and actually made buying a car a fun experience! I would definitely recommend this dealership to anyone searching for a new or used car. Easy going and actually made buying a car a fun experience! I would definitely recommend this dealership to anyone searching for a new or used car. More

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Great Awesome experience. Everyone was great. From the moment I walked in, everyone was helpful and kind. I’ll be back when I’m ready for another car. Awesome experience. Everyone was great. From the moment I walked in, everyone was helpful and kind. I’ll be back when I’m ready for another car. More

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Great service when buying a new car ! We saw a car online and called to check it out. As soon as we arrived the car was pulled up and ready for a test drive. Our associate David was prompt We saw a car online and called to check it out. As soon as we arrived the car was pulled up and ready for a test drive. Our associate David was prompt in getting our price in a good spot for us. Would certainly return to this location. More

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Very helpful and polite. David at Napleton was very helpful and polite. He helped address my current situation and helped me get the best result I could. I’m very happy to be David at Napleton was very helpful and polite. He helped address my current situation and helped me get the best result I could. I’m very happy to be back into a Charger and I highly recommend going to Napleton. More

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2017 dodge journey awd Great value from dodge on this vehicle. Marty was very professional and answered all of our questions and concerns. Easiest car buying experience ive Great value from dodge on this vehicle. Marty was very professional and answered all of our questions and concerns. Easiest car buying experience ive ever had. More

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