Justin Dowling

Beck Chrysler Dodge Jeep RAM responded

Thank you for your honest feedback — we truly appreciate you sharing it. We’re sorry to hear that your visit started with a delay and that it took longer than expected to get your vehicle into service. That’s not the first impression we want to make. We’re also disappointed to hear that your concern about the windshield wasn’t addressed. Your feedback helps us improve, and we’ll be reviewing this with our team to ensure we’re more attentive and responsive moving forward. We genuinely appreciate you giving us another opportunity in two months, and we’ll be ready to provide a much better experience next time.

Beck Chrysler Dodge Jeep RAM responded

Hello David, thank you for taking the time to share such a detailed review. First, we sincerely apologize for the lack of communication and the condition your vehicle was returned in. That’s not the standard we hold ourselves to, and we completely understand your initial disappointment. That said, we truly appreciate you giving us the opportunity to make it right. Carole, Justin, Mike, and Austin will all be recognized for stepping in and taking ownership of the situation. We’re especially glad to hear Austin delivered your vehicle back to you in the best condition it’s been in since new — that’s the level of care you should expect every time. Your loyalty means a great deal to us. Thank you for sticking with us and allowing our team to correct the experience. We don’t take that trust lightly, and we’ll continue working to earn it on every visit. Thanks again for being a part of our Beck Family!

Beck Chrysler Dodge Jeep RAM responded

We truly appreciate you taking the time to share this, Lonnie. Helpful, quick, and professional is exactly what we aim for, and it’s great to hear that was your experience. Your recommendation to friends and family means more than you know — that’s the highest compliment we can receive. Thank you for choosing us!

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback, Nicole — we appreciate you taking the time to share your experience. While we’re glad to hear your overall experience with our service department at Beck Chrysler was good, we understand that two hours for an oil change — especially with an appointment — feels too long. We’ll be reviewing this with our team to improve our efficiency and appointment flow. Thank you again for your honesty.

Beck Chrysler Dodge Jeep RAM responded

Thank you for noticing the details — we really appreciate it. We work hard to keep everything clean, organized, and running smoothly, so it’s great to hear that stood out to you. I’m also glad our team made you feel welcome and that the shuttle service was helpful. We want every part of your visit to be convenient and comfortable. Thanks again for taking the time to share your experience — we look forward to seeing you next time!

Beck Chrysler Dodge Jeep RAM responded

Thank you for the great feedback, Patrick! We truly appreciate you taking the time to share your experience with our service team. It means a lot to know you were well taken care of. Providing quality work and a great customer experience is always our top priority. Whenever your truck needs anything in the future, we’ll be here and ready to help. We look forward to seeing you again!

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback! We’re glad to hear you received very good service during your visit. We do apologize if your oil change took a little longer than expected. We always strive to complete services as efficiently as possible while still ensuring everything is done thoroughly and correctly. Your time is important to us, and we truly appreciate your patience. If there’s ever anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to seeing you again!

Beck Chrysler Dodge Jeep RAM responded

Thank you for the feedback! We’re glad you were pleased with the service and the results. We’ll be happy to take care of you again when you’re back in the area. Safe travels until then!