Justin Dowling | Page 2

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback and for your recommendation. We're glad you've had good experiences with both our dealership and service team. We understand that time is valuable, and while vehicle service can sometimes take longer than any of us would like, we continue working to improve efficiency and keep our customers informed throughout the process. We appreciate your business and your honest perspective. — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your experience. What you've outlined does not reflect the level of professionalism and respect we expect from our team. While misunderstandings can sometimes occur during the service process, every customer deserves clear communication and to be treated courteously throughout their visit. Your feedback has been shared with our leadership team, and our Service Manager will be reaching out to you directly to discuss your experience in greater detail. We want to better understand exactly what occurred, address your concerns, and ensure your feedback is thoroughly reviewed. Thank you again for bringing this matter to our attention. We value the opportunity to speak with you directly and work toward a better understanding of what happened. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Chrysler Dodge Jeep RAM responded

Thank you for the review! We're happy to hear your oil change visit was smooth and efficient. Our team works hard to make routine maintenance as convenient as possible, so it's great to know you were able to get in, get taken care of, and get back to your day. We appreciate you choosing us and look forward to seeing you next time. — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for the review. Keeping customers informed is something Dustin takes seriously, and we're glad that showed throughout your repair experience. Working with warranty companies can sometimes be a process, but it's great to hear he stayed on top of things and helped make it as smooth as possible for you. We'll make sure he sees your comments. Thanks again for choosing Beck! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your experience. We're glad Justin and Dustin kept you in the loop and worked together to make sure everything was handled the right way with your truck. Hearing that you'd come back to us in the future means a lot. We appreciate your business and look forward to seeing you again when the need arises. — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share this! Dustin and Justin will really appreciate your kind words. Consistent communication and making sure customers feel informed throughout the process is something they both take seriously, so it’s great to hear they exceeded your expectations again with your Ram 2500. We truly appreciate your continued trust in Beck Automotive Group — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for the kind words! We’re glad you enjoy working with the team at Beck Chrysler and that our service staff continues to make you feel welcome. Building relationships with customers over time is one of the best parts of what we do, and we appreciate you choosing to trust us with your vehicle. — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for the great feedback, Stan! We’re glad Justin and David made your experience a positive. We’ll be sure to pass along your kind words to them. We appreciate your business and thank you for choosing Beck! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Hi John, Glad we could make your visit an easy one! We know nobody really wants to spend their day waiting on vehicle service, so it’s good to hear the team got you taken care of quickly while still being thorough. And yes — good coffee and cold water should always be part of the experience. Thanks for trusting us with your vehicle! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Hi Jerry, Thank you for your continued trust and loyalty! It means a lot to hear that you always enjoy working with our team and that you’ve consistently been treated right. We truly appreciate your support and look forward to helping you again whenever you’re ready for the next one! Thanks for being a part of our Beck Family! — Carole M