Justin Dowling

Taken in on time. Recall inspection was done, standard inspection was done. Tire rotation required jeep proprietary tool piece which i provided. Recommended cabin air Recall inspection was done, standard inspection was done. Tire rotation required jeep proprietary tool piece which i provided. Recommended cabin air filter cartridge change at 80+ USD which i declined as i change and log my filters and liquids myself. I have been waiting inside comfortably and was able to use power and wifi for my laptop. Drinking water is provided. Restrooms are clean. More

by ARY Verified Customer Verified Customer

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15K service. In and out on schedule. The amount for enviro and shop fees was a surprise. Perhaps a notice to customers of the 7% add-on... In and out on schedule. The amount for enviro and shop fees was a surprise. Perhaps a notice to customers of the 7% add-on... More

by usbp1978 Verified Customer Verified Customer

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They checked everything thoroughly! They told us what needed to be done! They called when done They told us what needed to be done! They called when done More

by sflatter Verified Customer Verified Customer

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I was very impressed by the quality of the work that was done on my car. It made my car ride much smoother. done on my car. It made my car ride much smoother. More

by gcstrick Verified Customer Verified Customer

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Justin Dowling Is the cornerstone of BCDJR Service Department and the only reason I still do business with Beck Chrysler. Beck needs to hire more capable better trained mechanics at a competitive wage Department and the only reason I still do business with Beck Chrysler. Beck needs to hire more capable better trained mechanics at a competitive wage! This is Becks weak link and major missed opportunity, at least hire an experienced knowledgeable Quality control shop manager who signs off on work completion then maybe vehicles wouldn’t leave with shoty incomplete repairs that could lead to major issues, 9 times out of 10 when I bring my vehicle in for repair or service I have very little confidence the repair or simple oil change will be completed correctly anywhere from missing or finger tightened bolts to components not put back in factory location after repair! Justin has always made it right! you should call him the Fire Man because he’s always putting out fires created by incompetence Tech/Mechanics shoty work!! More

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Our experience with the dealership was very good, everyone was very professional and made us feel comfortable. everyone was very professional and made us feel comfortable. More

by carlellis55 Verified Customer Verified Customer

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First let me say this is in NO WAY a reflection of the entire service department as I have had some "issues" in the past but nothing major and they have always been more than accomodating in getting thing entire service department as I have had some "issues" in the past but nothing major and they have always been more than accomodating in getting things resolved and Justin is by far the reason I continue to come back....with that said....this time took the cake. So, I went in for my JLU Power Steering recall which checked out all good but when they called me they noted a head gasket leak which was covered under warranty for the powertrain so yea go ahead and do it. I was told it would be ready at 5pm...I arrive and did not leave until 5:45pm, oh well no HUGE deal there. My issue comes in when I notice the tech re-installing my aftermarket fender liners. I asked why this was even removed and the tech said he had to make sure we dont have the AUX Start/Stop battery. I can tell you an easier way- does the vehicle have an alternator (NO, we do not) and if it does, and it has start/stop then yes, it has an Aux battery. If it has the MGU (we do) then NO it does not have the Aux battery- so that to me struck me as if you are a JEEP Tech, HOW would you not know this?! Anyway, when I return home my wife tells me theres something rattling on the passenger front wheel area....guess what was installed wrong and BROKEN while doing so? The wheel-well liner....ya know, the thing that should have NEVER been touched. So, now I get to figure out how to repair it to where it wont be annoying and doesnt pose a risk of falling mid ride and falling into the wheel/tire. More

by Frederick Crowdus Verified Customer Verified Customer

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I am always treated with respect. And they are always sure that I’m OK while I am waiting. And they are always sure that I’m OK while I am waiting. More

by PIRATEGIRL1968 Verified Customer Verified Customer

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I’m very happy the with service department. . they go above and beyond the satisfy every customers I want than Justin King for the extra mile he went to make sure everything was done correctly . they go above and beyond the satisfy every customers I want than Justin King for the extra mile he went to make sure everything was done correctly More

by OTRAYLOR96 Verified Customer Verified Customer

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Brook was very nice. I explained what I wanted. I think I was out in one hour. I explained what I wanted. I think I was out in one hour. More

by LORETTAGRIBBLE Verified Customer Verified Customer

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