Justin Dowling | Page 4

Beck Chrysler Dodge Jeep RAM responded

We really appreciate that, Adrian! We’re glad the team was able to make things easy and took good care of you from start to finish. Thanks for recommending us! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you so much for the kind words! We’re glad to hear our team continues to provide fast, professional service and, most importantly, treats your wife like the First Lady she is! 😊 We truly appreciate your continued trust in Beck Ford. Thank you both for giving us the opportunity to take care of you—we’ll see you next time! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for bringing your Wrangler back to us for its first service! It’s always great to see our customers back after their purchase, and we’re glad your first service visit was a smooth one. No hassles, friendly service, and getting you back on the road—that’s exactly how it should be. We really appreciate you choosing Beck for your Wrangler purchase and trusting us to take care of it. Enjoy the ride, and we’ll see you next time! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you so much for the kind words! We’re really glad you had a great experience with our team. Knowing that you’ll be trusting us with your Jeep for future repairs and maintenance means a lot to us. We know you have choices when it comes to taking care of your vehicle, and we truly appreciate you choosing Beck Ford. We’ll take good care of you and your Jeep every time you come see us! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you so much for making the trip to see us! It means a lot that you trust us with your Dodge. We're glad our service team took the time to listen and address your concerns. We truly appreciate your loyalty and look forward to seeing you again! Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave such a detailed review! We're glad your appointment started on time, your inspections were completed as expected, and that you found our waiting area comfortable while you worked. It's great to hear the Wi-Fi, power access, clean restrooms, and complimentary water helped make your visit more convenient. We appreciate you trusting us with your Jeep and look forward to seeing you again whenever you need us. — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thanks for bringing your vehicle in for its 15K service! We're happy to hear everything stayed on schedule and you were in and out quickly. Thanks, too, for sharing your thoughts about the environmental and shop fees. We appreciate the feedback and are glad you chose us. We look forward to seeing you again next time! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for your feedback! It's great to hear our team took the time to thoroughly check your vehicle and explain everything clearly. We know how important it is to stay informed, so we're glad you appreciated the update when your vehicle was ready. Thanks for trusting us with your service—we look forward to helping you again next time! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your experience! There's nothing better than hearing that you could actually feel the difference when you got back on the road. We're glad our team was able to get your vehicle riding smoothly again, and we truly appreciate your trust in us. Safe travels, and we'll be here whenever your car needs us again! — Carole M

Beck Chrysler Dodge Jeep RAM responded

Thank you for your candid feedback and for recognizing Justin. We're fortunate to have him on our team, and we're glad he's consistently been there to assist you and address your concerns. At the same time, we're concerned by the experiences you've described. Missing fasteners, incomplete repairs, or any workmanship issues certainly do not reflect the standards we strive to uphold. Your comments have been shared with our leadership team. Feedback like yours helps us identify opportunities for improvement, and we take it seriously. We appreciate your continued business and your honesty. While we're grateful that Justin has earned your trust, our goal is for every member of our team to provide the same level of confidence and professionalism. Thank you for bringing these concerns to our attention, and for giving us the opportunity to do better. Please don't hesitate to reach out if I can ever assist you with anything at any of our dealerships. I'm always happy to help. Carole Mahanes, Customer Experience Coordinator, (386) 328-0344, ext. 135