Justin Dowling | Page 6

started out on the wrong foot but by the time i got home the service manager had realized what was going on and squared things away. very fortunate that the service manager and justin took the time to look the service manager had realized what was going on and squared things away. very fortunate that the service manager and justin took the time to look at what was going on in their service center and correct the errors. More

by sopawmam Verified Customer Verified Customer

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Great customer service. Knowledgeable and professional service advisor. Communicated well and I appreciated the courtesy ride and driver. Knowledgeable and professional service advisor. Communicated well and I appreciated the courtesy ride and driver. More

by kelly.lowe58 Verified Customer Verified Customer

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I have purchased 2 new Jeep Compass vehicles (2014, 2018) from Beck and always found them to fair in both sales and service. I would likely trade and buy from them again. When it came time to pay for my late from Beck and always found them to fair in both sales and service. I would likely trade and buy from them again. When it came time to pay for my latest service work Ashley was very helpful. I also had accidently left my phone behind and she watched over it until I could come back and retrieve it. Thank you again, Ashley! More

by STERLING3145 Verified Customer Verified Customer

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I have no complaints about Beck's. Service is always good. Perry passed years ago. Service is always good. Perry passed years ago. More

by lahutchsn Verified Customer Verified Customer

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Service department always wants the customer to walk away satisfied with the work that was performed. satisfied with the work that was performed. More

by nick Verified Customer Verified Customer

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Good dealership. Good service. I would recommend the dealership. Time is an issue as with service at all dealerships. Good service. I would recommend the dealership. Time is an issue as with service at all dealerships. More

by J Verified Customer Verified Customer

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I bought my truck in for a diagnostic test to be done. When I first got there things were going good. I told Dustin that I only wanted a diagnostic test done and there was a recall and it was supposed to When I first got there things were going good. I told Dustin that I only wanted a diagnostic test done and there was a recall and it was supposed to be fixed and I signed paperwork stating that. I left my truck there. Later Dustin contacted me to let me know what he found out and I never told him that I wanted him to fix my truck because he stated a price of 2600$ and he also spoke to my dad and told him what he had found and my dad told him the same thing. So when I arrived back at the service department I didn't see my truck nor did I see Dustin. So I asked another employee did they no where he could possibly be at and he said no. So I went inside to the cashier and I explained to her what was going on. Shortly after Dustin came inside and I told him again that I was there to get my truck and he told me that he still had his tester and machines hooked up to my truck because he thought that I was going to get it fixed. I again told him no . So he stated to give him a few minutes and he would bring my truck. I stayed inside and waited, and waited, and waited.no truck and no Dustin. So the cashier went and looked for him and he told her that he would bring my truck in a few minutes. I waited and waited and waited no truck, no Dustin. So the cashier called him and told him that I had to leave because my daughter had a job interview. I heard him on the phone he was going off ranting and raving being very disrespectful and saying mean things about me I guess because I wouldn't let him fix my truck. He told her that I just have to wait. So at that point I asked to speak to the manager and Justin came and talked to me and the only thing that he said was it was a lack of communication which it wasn't because I had already told him that I didn't want it fixed only tested. It seems to me that it really didn't matter to him either. I was very shocked and disappointed at the same time More

by elizabethloveselliott Verified Customer Verified Customer

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The service department was very kind and efficient getting me in and out for my oil change using my package deal. getting me in and out for my oil change using my package deal. More

by erkesy42 Verified Customer Verified Customer

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Dustin did a get job keeping me informed about the repairs to my Jeep. He was diligent in working with our warranty company. Very happy with the customer service I received. repairs to my Jeep. He was diligent in working with our warranty company. Very happy with the customer service I received. More

by RTESSARO Verified Customer Verified Customer

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I was really impressed with the service and communication at Becks. Justin and Dustin teamed up to ensure my truck was as it should be. No doubt I'll return if there is ever anything else I need. at Becks. Justin and Dustin teamed up to ensure my truck was as it should be. No doubt I'll return if there is ever anything else I need. More

by PMWARD7373 Verified Customer Verified Customer

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