Justin Harmon | Page 3

Rob takes very good care of my fleet of vehicles. He has gone out of his way more than once to accommodate us He has gone out of his way more than once to accommodate us More

by RON.SLAGAL Verified Customer Verified Customer

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The Ford service team has always went above and beyond for me in the past. I will continue to do business with them in the future. for me in the past. I will continue to do business with them in the future. More

by R.DAFFORN Verified Customer Verified Customer

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This team is good about communicating what needs accomplished immediately and what will need addressed in the future. Always friendly. accomplished immediately and what will need addressed in the future. Always friendly. More

by LOCALYOKELS09 Verified Customer Verified Customer

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Iam happy with the service i get then i go to City Ford. Rob is seconded to none! Rob is seconded to none! More

by dmk3838 Verified Customer Verified Customer

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Dropped off my vehicle the night before my appointment and was promptly notified when it was ready for pickup. Awesome service and friendly and attentive service personnel and was promptly notified when it was ready for pickup. Awesome service and friendly and attentive service personnel More

by BEVERLYCOE0303 Verified Customer Verified Customer

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Staff saw very friendly and efficient. Work was completed on time. They explained the problem and then did the promptly. I highly recommend City Ford. Work was completed on time. They explained the problem and then did the promptly. I highly recommend City Ford. More

by DRBOB13013 Verified Customer Verified Customer

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Dealership always does a fantastic job getting my vehicles in timely and completing the repairs needed. vehicles in timely and completing the repairs needed. More

by RYAN@SMCT-DSP.COM Verified Customer Verified Customer

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October will be 8 years coming to City Ford service. Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! More

by John L Verified Customer Verified Customer

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Service center was excellent but salesman Joe Payton turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the servi turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the service department seemed to know that and agreed with me on what Joe Payton originally said. When I test drove the vehicle I heard what I thought was a front brake issue when I turned the wheel and applied the brakes. Joe said it was probably some rust on the rotors from having sat a while and if it was an issue, I could could come back to the service department and they would 'take care of me.' When I did service was going to CHARGE ME! Then service was with me in front of Joe Payton, and he insisted it was the back brakes and he knew xxxx well it was the front!! He turned on me. Once gone over and repaired by the service department, they informed me that the back brakes were in good shape. Joe didn't 'forget' this. It happened on our test drive when I turned the front wheels and applied the brakes. You have an excellent service department there and I plan to come back for the periodic upkeep and repairs of my 2019 Transit. As far as old Joe goes? Its probably time to hang up his misleading sales pitch and retire. I'm extremely disappointed in the guy. ALSO, his friendliness turned off after the sale too. He was short, curt and quite frankly, rude. He didn't even tell me that the truck had been wrecked until I decided to go ahead and try to get approved and was filling out paperwork. 'Its all been totally redone', he said. Its been inspected by the dealership. Was ready to go. Bull! In 2 days of having it the oil change warning came on. The front brakes were bad AND IT NEEDS A TUNE UP! The guy is deceptive for his commission. NOT COOL. 👎👎👎 SERVICE: ⭐⭐⭐ EXCELLENT. James Santolino (219)379-2193 www.jimstjames.com More

by James Santolino (Jim St. James) Verified Customer Verified Customer

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Love this place! Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. More

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