Justin Henning
Justin Henning at Chevrolet of Walla Walla

Justin Henning | Page 7

Owner

Chevrolet of Walla Walla

1395 Dalles Military Rd
Walla Walla, WA 99362

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4.7
278 Reviews
4.7

278 Reviews

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278 Reviews of Justin Henning

September 02, 2022

Dealership Rating
Employee Rating

Gave multiple excuses as to why it wasn't done. Took alot longer than expected and didn't keep me informed about it. More

by oslate21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Don't remember all the names

Sep 02, 2022

Chevrolet of Walla Walla responded

Hello Oslate21, thank you for leaving us a review. We take customer feedback very seriously and are discouraged to hear that you felt our services were subpar from five-stars. It is never our intention to make anyone feel as if their time was wasted. Rest assured, that we will take your comments to be shared within our team. Should you wish to discuss this any further, please feel free to give us a call. Your feedback is respected and appreciated, thanks again.

September 01, 2022

Dealership Rating
Employee Rating

Everyone was friendly and professional, and the service was completed quickly and we’ll. I highly recommend them. More

by KRNAUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing

Sep 04, 2022

Chevrolet of Walla Walla responded

Hi Krnauss, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 20, 2022

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Employee Rating

They had my 2018 duramax for 4 days diagnosing it and told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop th More

by kyler_keyatmsn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 22, 2022

Chevrolet of Walla Walla responded

Thank you for your feedback Kyler, it is truly disappointing to hear that your experience with us was anything less than great. At Chevrolet of Walla Walla, we are always looking for ways to improve and we appreciate your input. We're grateful that you provided us with these details so we can explore how to continue improving our service. Thank you again and we hope to have the opportunity to serve you in the future.

August 20, 2022

Dealership Rating
Employee Rating

The service department is terrible with getting things done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. More

by raenee7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Turnkey Marketing

Aug 22, 2022

Chevrolet of Walla Walla responded

Raenee7, thank you very much for your honest feedback. It is never our intention to make anyone feel as if their time was wasted. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. Rest assured, that we will take your comments and share them within the Chevrolet of Walla Walla team. We do feel it was a pleasure to work with you and all of us hope you will consider returning to us in the future. We'd be more than happy to help with any of your automotive wants and needs. Thank you.

August 19, 2022

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Employee Rating

I'm not giving them five stars because I wanted them to replace the cabin air filter as part of the yearly checkup. When I went to pick up the car, I was told it doesn't have a cabin filter. With a quick More

by Kyllod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing

Aug 19, 2022

Chevrolet of Walla Walla responded

Kyllod, we take pride in providing quality service that Chevrolet of Walla Walla is known for and it's discouraging to see that's not what you've received. Our team is always praised for paying great attention to detail and what you've described does not align with our values. Please give us a call so we can discuss this further and make sure you're receiving the five-star service you deserve from the beginning. Thank you and we look forward to reconnecting with you.

August 19, 2022

Dealership Rating
Employee Rating

Having rental available when you don't have a spare would be best at times More

by charity.goodhue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing

Aug 19, 2022

Chevrolet of Walla Walla responded

Thank you for sharing feedback about the experience you had at Chevrolet of Walla Walla. The very last thing we want is for our customers to feel unsatisfied. Rest assured, that we will take your comments to share within our team. We all felt you were a pleasure to work with and would love to have the opportunity to assist you again!

August 17, 2022

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Employee Rating

My appointment at the service center met my expectations for a warranty problem. The thorough repair exceeded my expectations when a factory warranteed part was defective and Chevy of Walla Walla found out More

by krculp05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing

Aug 18, 2022

Chevrolet of Walla Walla responded

Hello krculp05, thank you very much for your review! What you've described is everything that Chevrolet of Walla Walla believes in when providing the utmost customer service! We enjoy going above and beyond for our guests and we’re glad we were able to surpass your expectations! Our team looks forward to working with you again in the future. Have a great day!

August 17, 2022

Dealership Rating
Employee Rating

I have been waiting for my tire pressure sensors to be fixed since Dec. 2021. I was talked into getting an extended warranty for my vehicle purchase and all I have gotten is an oil change so far. The last More

by bbqspices59
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 28, 2022

Chevrolet of Walla Walla responded

Bbqspices59, we're disappointed to hear of the negative experience you had at our location. We would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (509) 529-7000 to discuss this further.

August 15, 2022

Dealership Rating
Employee Rating

Thank you for the awesome, friendly service. ❤️ Keep up the good work.very friendly helping TEAM… More

by gloryrojas0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing, Miguel Saucedo

Aug 15, 2022

Chevrolet of Walla Walla responded

Gloryrojas0, we can't thank you enough for your wonderful feedback! Customer satisfaction is our top priority and we are so happy to see our team has ensured that you were taken care of during your visit. Thank you for choosing Chevrolet of Walla Walla and if you have any further questions or concerns, please don't hesitate to reach out, we're here to help! Until next time, take care!

August 10, 2022

Dealership Rating
Employee Rating

I want to thank Jaime and Jose for helping me out in purchasing my tacoma. It was an easy, quick and satisfying experience. I will recommend this dealership to my friends More

by Labronceja
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Turnkey Marketing

Aug 11, 2022

Chevrolet of Walla Walla responded

Hi Labronceja, we're thrilled to hear about how happy you left our dealership and we are so grateful to have you as part of our Chevrolet of Walla Walla family! We’ll be sure to let Jamie and Jose know about your amazing recommendation! Congratulations on your new Toyota Tacoma and we hope to serve you again soon. Safe travels!

Aug 12, 2022

Labronceja responded

Thank you. Carol was amazing

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