Justin Henning

From the start of this purchase to the end was undesirable. To start the communication was not horrible. I felt pressured into buying a car that I’ve never seen because I don’t have great credit. undesirable. To start the communication was not horrible. I felt pressured into buying a car that I’ve never seen because I don’t have great credit. Instead of telling me that they added money on the sale price to offset all of the incentives that were put on there. Now this car is thousands of dollars over blue book value just because I have not great credit and for them to get a sale. when they said they were going to deliver my car I assume that they were going to deliver on a flatbed truck not drive it up here over 200 miles. I drive the car around 20 or 30 miles a day. And when receiving the car, it’s got this plastic wrap all over the car looks like scratches, smokes, and it smells like burning in the inside the car I took it to the dealership in Spokane. they told me they checked out and the burning smell was paint and stuff on the bottom of the car. It would’ve been nice if they would’ve gotten all that off there before they delivered it they had days before they delivered it to detail the whole car. the purchase Manager victorI have asked to send me the odometer statement in an email. That was on Friday. and I asked to cancel the warranty I bought in the car. He said I’m sorry I’m not sure what her name was would have to take care of that and she wouldn’t be back until Sunday. I called on Sunday and she wouldn’t even talk to me. I talked to another manager and he said he was going to send me the odometer reading in an email Monday. I still never received any odometer reading so now on Tuesday I’ve got a call Victor and tell him that I still have not received it. This is ridiculous. I need that odometer reading from my old car to be able to get my extended warranty refunded from my old car. I purchased the car well over two weeks ago and still no papers in the mail Walla Walla, Washington and Spokane Washington are not that far apart. It should take days to receive the mail from the dealership. More

by scombs36 Verified Customer Verified Customer

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They went above and beyond to help me. I think her name was June, she was amazing. I think her name was June, she was amazing. More

by ELIZABETHHANSEN29 Verified Customer Verified Customer

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Super helpful and absolutely the best team to be able to get you into a car no matter what. get you into a car no matter what. More

by DANIELPECKOVER27 Verified Customer Verified Customer

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I don’t recall Justin Henning, can’t rate him. This was by far the fastest car deal I’ve ever done! Alicia was great to work with!! This was by far the fastest car deal I’ve ever done! Alicia was great to work with!! More

by MTMEMAW Verified Customer Verified Customer

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Great service and communication with the staff at the service and parts department, highly recommend them for any vehicle repair needs!!! service and parts department, highly recommend them for any vehicle repair needs!!! More

by altima Verified Customer Verified Customer

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Fast and easy to make a deal on my recently purchased Chevrolet Silverado 2500 High Country. Highly recommend them for any of your vehicle purchasing needs or services. Chevrolet Silverado 2500 High Country. Highly recommend them for any of your vehicle purchasing needs or services. More

by altima Verified Customer Verified Customer

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Came in not knowing what I wanted, they were super patient! Left with a brand new car. Jose was very helpful and Julian! patient! Left with a brand new car. Jose was very helpful and Julian! More

by FERNANAR001 Verified Customer Verified Customer

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I will not go to another dealership Stone and the rest of the staff are fantastic. the staff are fantastic. More

by amber.dodgin Verified Customer Verified Customer

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Great customer service, fair pricing and very knowledgeable about repairs performed, repairs where done fast and efficiently, high recommended repair facility!!! knowledgeable about repairs performed, repairs where done fast and efficiently, high recommended repair facility!!! More

by altima Verified Customer Verified Customer

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The Sales team was amazing! Energy was well there! Will recommend 100 times to anyone. 10 out of 10 service. Energy was well there! Will recommend 100 times to anyone. 10 out of 10 service. More

by OutlawJS Verified Customer Verified Customer

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