Justin Horning | Page 4

Napleton Lacks Customer Care!!! BUYER BEWARE!!! I don’t recommend purchasing a vehicle from here. We bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has BUYER BEWARE!!! I don’t recommend purchasing a vehicle from here. We bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has been in the shop 4 times now, last visit has been 8 days and counting with no fix in sight. VW is "developing" software and said early Mar for the release. We asked about trading it in on another car and paying the additional cost as it was more expensive, only to be told I would lose $4500 in less than a month as my $19500 car would only get $15000 in trade now. So, the consumer should eat that because VW cannot fix a car I was sold less than two months ago? Still in limbo, loaner car is not even close to my car that is sitting on the lot waiting for a "fix" while I pay for it. Dealership should resolve my problem ASAP and let VW deal with it. The manager has yet to return our phone call our resolve the issue. Extremely disappointed in their lack of customer service or care!!! UPDATE: Reached out to VW CARE. They have encouraged me to secure Class Counsel through them to assist in the buy back of my LEMON. Napleton still has done nothing. I have attempted to talk to Paul Napleton via email, nothing yet. I will email again and attempt to call him. I was however able to speak with Drew (the GM) only to be told they are doing all they can. When I asked why they haven't honored the customer and bought the car back, he said "well we made a profit when we sold that car and we cannot buy it back for what you paid for it" .... Wait you made a profit however the consumer is left holding the bag when it comes to repairs that are not even possible yet as VOLKSWAGEN has developed the software to fix the problem. VW Care said this is the 1 in 500,000 that has this problem. So I am still here, out my car for three weeks and counting. Making payments for a TDI SEL Premium while given a bare bones TSI to drive. I asked if they can make my car payments since the dealership has my car, only to be told by Drew "We have asked VW to assist with both the difference in buy back offer ($15000) and what I paid for the car two months ago, and we have also asked VW to make your payments." This was news to me because NO ONE from the dealership has called to relay any of this. Will update as we go along. More

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