Justin Hubert | Page 2

Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. FYI: Not sure why you are showing only Toyota models at a Subaru Dlr survey? More

by GBTimber Verified Customer Verified Customer

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Justin goes above and beyond! He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anyti He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anytime we need service. Thanks again Justin- Amanda and Luis More

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Always quick and efficient service. My car was in and out in no time. Elvin’s the best! My car was in and out in no time. Elvin’s the best! More

by Guy Verified Customer Verified Customer

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Been getting service done here for the past few years, one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the mo one instance they said I needed new tires - when I asked why they said since I haven't replaced my factory tires (I did from another retailer the month before). This last trip I had my husband bring it in, because I feel like they have always tried to oversell me (some fuel treatments I fell for). My husband said we only wanted an oil change, not a tire rotation; Justin in the service department said that this was not a problem. My husband signed the paper without them changing in. Nearly 7 hours later I hadn't heard anything so I called Justin to see if it was ready, he said "I was just about to call you!" (Yeah right, when we showed up 30 minutes later it was still dripping wet from the car wash). My husband went in to pay, and Justin told him that the service package required I get a tire rotation and that he had to pay otherwise he would not give him my vehicle. It was closing time so all managers were gone, he paid, and I called a manager, Austin, that told me to reach out Monday. I did, he explained that it was required and did not understand my concern regarding being told one service would happen, and another one actually getting done to my car. Austin got upset, said "whatever" and hung up on me. I dont care about the money at this point, but being promised one thing - getting another delivered - then being disrespected when I complain is crazy to me. Currently looking into who else will take my complaint, as I don't want this to happen to others - especially if they give you more than an unbargained for tire rotation. Looking forward to switching service centers. More

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Carissa was warm and friendly on top of being extremely professional. We appreciate her expertise. professional. We appreciate her expertise. More

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