Justin Key

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service. More

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We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+ More

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I bought a brand new 2023 Mitsubishi Outlander last year. Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first tim Although I love my car, Napleton has never followed through with any of the things that have been promised from a service perspective. The first time I brought my car for service, I actually took the shuttle to the mall. After being told 2-3 times that they were on the way, they never came and got me - I had to take an Uber back to the dealership. Next time I came - after being told they would have a car available for me to use while service was performed - I was told that was not option. Both my parents have bought cars in the last two months and dissuaded them from going here. I will stand by that. VIP service is a joke. Try another Mitsubishi dealer - or any other… More

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