Justin Labuda | Page 11

Outstanding Molly was amazing with helping with getting my girlfriend and I in a car with working out our limited options and got us with the lowest payments poss Molly was amazing with helping with getting my girlfriend and I in a car with working out our limited options and got us with the lowest payments possible More

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Great experience I loved my visit they were great and I got a new car. I went to some but none were as nice and helpful like Molly mark and Justin I loved my visit they were great and I got a new car. I went to some but none were as nice and helpful like Molly mark and Justin More

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Pleasant, Polite, and Professional - Read this All the employees at this dealership were very helpful throughout the process. Before walking into the dealership, my fiancé and I had done our hom All the employees at this dealership were very helpful throughout the process. Before walking into the dealership, my fiancé and I had done our homework and knew the specific vehicles we wanted to test drive. Upon arrival, we expressed that to Arnaldo and he didn't try to upsell us one bit, or put us into a different vehicle - he respected our decision. He promptly had the car pulled around, went over the multitude of features, equipment, etc. and handed us the keys. After completing the test drive, we sat down and talked some numbers. There was some negotiation, but my fiancé and I weren't able to get to a number that "we couldn't walk away from." Plus, it was the end of the day, everyone was tired and wanted to get home, we had dogs to feed, and we were hungry. So, we left Friday night without making a purchase OR feeling pressured to make a purchase - he gave us space. We returned the next day in the afternoon and went for another test drive to make sure we were confident that was the vehicle we wanted and to further discuss the numbers. After a little more negotiating on trade-in value, purchase price, and APR, we were able to come to a number that we felt was quite fair. Could we have fought harder for a couple hundred bucks more? I'm sure we could have, but to me, I felt like they had earned our business. The car was priced fairly to begin with (comparing to similar vehicles across the nation, not just local inventory), the staff was kind, and we were supporting a local dealership. To us, this was more about creating and fostering a relationship for future business, not just a one-and-done type deal. We were positive, cracked jokes, and were also real with our numbers when negotiating. You get back what you put out there. Arnaldo was calm, relatable, and talkative - he was kind. And the experience continued when we met with the Oleg. As is his position, he tried to up-sell us on extended warranties, maintenance plans, etc. We politely declined because we were trying to keep our monthly payments at a pre-determined price. He understood our concerns and presented us with some competitive prices and, as part of the deal, offered to drop our APR even lower. We talked about the pros & cons of the warranties/maintenance plans, and felt that it was in our best interest to select a few of the options with which he presented us. Granted, he did have some wiggle room because our credit scores were so strong (so take note: not everyone may have this opportunity), but we felt that it was a nice gesture and he was trying to earn our business, not just rush us out the door - he understood our situation and presented us with assurances on our purchase. All in all, this was the least stressful situation we have ever encountered when making such a large financial purchase. There is no doubt: they have earned our future business. Or, at a minimum, they have earned our first stop when looking for another vehicle. As should be first and foremost in any financial purchase, the numbers have to be right. I am confident that when we go back in the future, this dealership will do whatever is within their power to try and make the numbers work. In the event that the numbers don't work, I know they will extend a handshake and say, "Thank you for the opportunity. I hope we can make it work next time." That's the type of people you'll find at this dealership; courteous, honest, and professional. If you are looking at purchasing a vehicle, do yourself a favor: stop in and say hi. What's the worst that could happen? More

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Wonderful and efficient.. Josh Valentine was a great salesman. He explained everything on our new lease of a Kia forte.. We needed a new car and Josh made that happen. Thank yo Josh Valentine was a great salesman. He explained everything on our new lease of a Kia forte.. We needed a new car and Josh made that happen. Thank you Josh.. More

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Top Notch This was my third car leased or purchased through Halleen Kia, and once again, it was an enjoyable and smooth experience. The entire Halleen team did This was my third car leased or purchased through Halleen Kia, and once again, it was an enjoyable and smooth experience. The entire Halleen team did a wonderful job of making me feel welcomed and helped me to find a vehicle to suit my needs without pressuring me in any way. Their service is first rate, and I would highly reccomend to anyone seeking a vehicle to stop in and see what they have to offer. More

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Molly justin and jay were absolutely amazing! Molly justin and jay were great ! They were very helpful, kind , patient and professional in what tends to be a stressful situation. We felt very info Molly justin and jay were great ! They were very helpful, kind , patient and professional in what tends to be a stressful situation. We felt very informed throughout the entire process and did not feel like they just wanted a sale. They treated us as though we were old friends. They were genuine and down to earth, we were able to have great conversation which helped time fly by during long process :) Molly was awesome make sure you look for her when you visit the dealership!!! Thanks everyone we love our new vehicle !!! More

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Helpful, honest and kind I worked with Molly Baron who was beyond helpful and she did everything she could to help me get the car that was best for me. She had first helped me I worked with Molly Baron who was beyond helpful and she did everything she could to help me get the car that was best for me. She had first helped me months prior but we were unable to find something that worked, she stayed in contact and was willing to help when the time was right. We got everything finalized quickly and efficiently and she was patient with all of my questions as a first time buyer. More

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Great Staff and overall experience Very good inventory with helpful sales reps willing to all work together. Charles was the best sales rep. No Pressure buying experience. Listened to o Very good inventory with helpful sales reps willing to all work together. Charles was the best sales rep. No Pressure buying experience. Listened to our every need. Finance dept top notch. Service Dept was also outstanding with up front knowledge and helpfulness. More

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Experience at Kia with Sarkis Wife and I went to Kia North Olmsted looking for a new car, Sarkis was quick to help us with knowledgeable information. We had a few hurdles and limit Wife and I went to Kia North Olmsted looking for a new car, Sarkis was quick to help us with knowledgeable information. We had a few hurdles and limitations with what we needed and what we could afford. Sarkis worked with us over several days ( due to us and our schedule ) and we ended up getting 2 cars that fit our budget and lifestyle. Sarkis and the rest of the staff made my family and I feel very welcome and even gave my daughter a bundle of balloons ( which she played with the entire time ). Would recommend Kia to friends and family, and I know that when it’s time to shop for a new car, I know where I’ll be heading, Kia North Olmsted. More

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I had a great customer experience. All of the staff including Molly, Justin and Steve were very knowledgeable. Molly greeted me and was so very efficient and personable. She kept me inf All of the staff including Molly, Justin and Steve were very knowledgeable. Molly greeted me and was so very efficient and personable. She kept me informed thru the whole process. I bought a Kia Soul and was out and driving in under 3 hours. I don't think I would ever buy another car anywhere else. Awesome total experience. More

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