Justin Marlow

I’ve been attempting to contact management about a recent service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, wit service experience, but they are extremely difficult to reach. Calls were made throughout the day at 9:00am, 11:00am, 1:00pm, 3:30pm, and 4:30pm, with no one answering at any point. My service appointment was at 9:00am on Thursday, December 4th. Immediately after the visit, I called the service manager’s direct line and left a voicemail. The service manager did return the call later that afternoon around 3:30pm and left a voicemail, but after that, he was unreachable for the entire next business day. During this same two-day period, the general manager was also completely unreachable. This represents an unprofessional and unacceptable communication gap. Issue Requiring Attention: Service visits continue to result in new marks and scratches on my vehicle, which reflects poorly on Toyota’s commitment to quality and respect. The technicians repeatedly leave handprints, grease, dirt, and scratches on the doors, hood, and wheel wells. The interior is also left dirty, including the steering wheel. On this visit, the contents of my glove box were removed and left on the floor, despite my explicit request that the glove box not be accessed at all. Vehicle settings were changed without permission, including stereo and odometer settings. This falls far below the level of customer service Corwin promotes and undermines Toyota’s expectations for attention to detail and customer satisfaction. More

by m.schisel Verified Customer Verified Customer

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Service visits consistently causing new marks and scratches reflects poorly on Toyota’s commitment to quality and respect scratches reflects poorly on Toyota’s commitment to quality and respect More

by m.schisel Verified Customer Verified Customer

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I have been waiting for almost 10 weeks for the title of the car I purchased and all I do is get the run around and excuses!!! Horrible service the car I purchased and all I do is get the run around and excuses!!! Horrible service More

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Everybody was friendly, professional and very important were knowledgeable. We would come back to buy another vehicle. were knowledgeable. We would come back to buy another vehicle. More

by BOBANDCONNIE0 Verified Customer Verified Customer

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Had a pleasant experience working with the dealers. Very personal and negotiated well with us! Would recommend to friends. Very personal and negotiated well with us! Would recommend to friends. More

by Ku_lo77 Verified Customer Verified Customer

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Was a great experience was able to get what I wanted with little hassle very pleased little hassle very pleased More

by ANTHONY10T71 Verified Customer Verified Customer

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We had a great experience with Josh and Justin, both were very helpful and kind. They were very knowledgeable and were willing to work with us on the price. very helpful and kind. They were very knowledgeable and were willing to work with us on the price. More

by ANIKAJOCARLSON Verified Customer Verified Customer

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The salesman and finance guy were great. Selection was nice and waiting area was comfortable. Selection was nice and waiting area was comfortable. More

by LIFESTYLE0 Verified Customer Verified Customer

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I wanted to say thank you to everyone of you guys for your great work I greatly appreciate it. your great work I greatly appreciate it. More

by Raymond Carranza Verified Customer Verified Customer

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$399. 00 doc fee for a vehicle sold as is for $3700.00 is ridiculous 00 doc fee for a vehicle sold as is for $3700.00 is ridiculous More

by HBMBAY Verified Customer Verified Customer

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