Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.9
107 Reviews
4.9

107 Reviews

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107 Reviews of Justin Payne

August 13, 2025

Dealership Rating
Employee Rating

Great and was quick with the oil change. Helpful. Will come back again for service. More

by deenamarie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Metro Ford of OKC responded

We’re happy to hear it was quick and helpful! We look forward to seeing you again for your next service.

July 16, 2025

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Employee Rating

Scheduled my appointment on-line. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford. More

by glendamj
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

Metro Ford of OKC responded

Thank you, Glendam! We’re happy to hear your online scheduling was easy and that our team provided friendly, knowledgeable service. We appreciate your kind words!

July 15, 2025

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I never have any issues when I take my car in for an oil change. The only reason I gave four stars was because it took an hour for my appointment. The first couple times I came in It took only about 30 minu More

by tabitha150
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Metro Ford of OKC responded

Thank you for your feedback, Tabitha! We're glad your visits have been smooth overall and appreciate your patience with the wait time. We'll work to improve consistency moving forward.

July 05, 2025

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Excellent friendly professional courteous prompt service. Dustin is amazing. I will recommend Metro Ford's service department to anyone. More

by Chaz.lipan
Service Price Transparency
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Recommend Dealer
Yes
Jul 07, 2025

Metro Ford of OKC responded

Thank you, Chaz! We’re thrilled to hear you had a great experience and appreciate the shoutout to Dustin. Thanks for recommending us!

June 24, 2025

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Last time I got an oil change and tire rotation, they changed the oil and charged me for the tire rotation. I marked the tires and they didn’t rotate them. I came back to get them rotated and nd they did More

by MLECHTENBERG58
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jun 26, 2025

Metro Ford of OKC responded

Thank you for your feedback, and we sincerely apologize for the mix-up during your recent visit. We understand how frustrating that must have been and appreciate you giving us the opportunity to make it right. We're glad to hear your previous experiences have been positive.

June 08, 2025

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As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient More

by splaw1952
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Metro Ford of OKC responded

Thank you so much! We're thrilled to hear Brian and the team continue to impress. We truly appreciate your loyalty—Go Metro!

June 04, 2025

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Super easy to submit a service request through their website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the ser More

by joseph.b.jarvis
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Metro Ford of OKC responded

Thank you for the fantastic review! We're glad our online scheduling and mobile service made everything easy and convenient for you.

May 16, 2025

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Employee Rating

Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. More

by jimmyhennesey
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Recommend Dealer
Yes
May 19, 2025

Metro Ford of OKC responded

Wow, Jimmy—that’s quite the day! Sounds like an all-around hero with a great sense of humor. We appreciate your business and look forward to our next chance to serve you. Thanks for sharing!

May 13, 2025

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Employee Rating

I needed my oil change before I went back to New Mexico by the 13th and they made it happen More

by b.79teal
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Recommend Dealer
Yes
May 14, 2025

Metro Ford of OKC responded

Thank you for sharing! We’re glad we could get your oil change done in time before your trip. Safe travels back to New Mexico!

April 25, 2025

Dealership Rating
Employee Rating

How’re you gonna design an engine that destroys itself eventually. And somehow if it makes it past a certain mileage it’s not covered anymore More

by Antonioescobar630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2025

Metro Ford of OKC responded

Hi Antonio, we’re sorry to hear about your frustration. We understand how disappointing it is when issues arise outside of warranty coverage. If there’s anything we can do to support you or look into this further, please don’t hesitate to reach out.

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