Justin Perlino | Page 2

One of the best purchasing experiences! Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an e Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an example of how sales managers should interact with customers. Lastly, Mark in finance was quick and efficient. I told him what I wanted and he made it happen. Thanks Jim Ellis Cadillac! More

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Justin was a pleasure to work with. He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again for our family!! More

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I purchased a vehicle here on 3-14-24. I drove from SC 3 hrs to pick the vehicle up on the 15th and there were some things wrong with the vehicle. Justin (the car salesman) assured me that I drove from SC 3 hrs to pick the vehicle up on the 15th and there were some things wrong with the vehicle. Justin (the car salesman) assured me that they would be corrected- The vehicle would be delivered to me on the 17th, my GM points reimbursed to me (since the paperwork was already completed and not applied), and tags would be mailed to my house. After two months, two temporary tags and still no reimbursement or tag, I went to the SC DMV and learned that I would have to fill out paperwork, go to the tax office and go pick up the tag myself (which they informed me happens a lot when purchasing a vehicle in GA.) I have no problem with the extra time, effort or money this took. I do have problems with being lied to by Justin repetitively though. I then called to speak with the GM, Jamie on 5/31/24. He told me he would look into my files and call me back from his personal cell phone number and let me know what was going on. We spoke for less than 5 minutes. He had someone names Melissa call to explain that SC is a title only state. After asking if I would like to speak to anyone else (who else would I speak to if not the general manager himself, who did not return my call as he said he would)?, I told her no, I would be writing an online review. Suddenly, Jamie called from his cellphone and left a voicemail stating that he was about to have Melissa call and explain the tag/title process to me and to please call him if I had any other concerns. Now we're insulting my intelligence and trying to cover our tails... the call logs prove that. My concerns are that after spending six figures on a car, no one feels any responsibility for customer satisfaction/complaints or upholding the end of their verbal agreements. I had a witness with me for the signing of the paperwork and the promises made by Justin. I recently took my vehicle into Augusta, GA for service and realized I also had an air conditioner hose leaking and the shaking tire issue was a result of needing an alignment and balancing (which Justin said would be fixed before delivery.) I would never do business here again. More

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Justin was courteous, polite, patient, accommodating, supportive, professional, knowledgeable and friendly. Everyone one else I dealt with apart from the receptionist was quite pleasant to deal with... g supportive, professional, knowledgeable and friendly. Everyone one else I dealt with apart from the receptionist was quite pleasant to deal with... good customer service program. More

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I dreaded having to shop for a new car after 24 years with the same ride. Justin Perlino changed my mind. Communication was quick and responsive and done, for the most part, online or over the phone. with the same ride. Justin Perlino changed my mind. Communication was quick and responsive and done, for the most part, online or over the phone. They had the Lyriq I wanted in the color I preferred and even found some additional discounts I was eligible for. This was NOT the experience I had at other dealerships in the Atlanta area. More

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Don’t hesitate to work with Justin and Jim Ellis. We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him the vehicle we had found on their website. No expectations or pressure that evening during the test drive. He answered the rest of our questions by phone or text and we finalized the purchase electronically four days later. The truck was delivered to our home. We felt like their most important customers. Easiest vehicle purchase we have ever made. We already know where we will buy our next vehicle and who we will work..Justin.. hands down. More

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We were very pleased with Justin as he worked with us on all aspects of the buying process. Also, very impressed with Joe in Finance. Did a very good job of putting the sales contract together as requeste all aspects of the buying process. Also, very impressed with Joe in Finance. Did a very good job of putting the sales contract together as requested. A true gentleman with both of those guys. More

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Mark was very professional and friendly! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! He made the car buying experience enjoyable, which isn’t something I’ve ever said before. We are so glad we chose this dealership! More

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Excellent service all my questions answered promptly this was the easiest purchase that I ever made I highly recommend this Dealer and the sales team thank you was the easiest purchase that I ever made I highly recommend this Dealer and the sales team thank you More

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Sales staff was very attentive and the vehicle we purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the purchased is outstanding. Returned to dealership today for oil change and rotation. Service was preformed promptly and staff in service is among the finest I’ve dealt with. Had a problem with a rebate but was rectified by by the GM and issued a check on the spot. Jim Ellis Cadillac is 2 hours from our home. We will make the trip to purchase our next Cadillac from Jim Ellis. Great staff and customer service appears to be their main objective. Rear to be 100 percent satisfied in purchasing a vehicle, very nice change. More

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