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KEVIN PHILLIPS
KEVIN PHILLIPS at Southern Ford

KEVIN PHILLIPS

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.6
38 Reviews

dog dad of 8 year old Black Lab avid drummer car guy

Dealership Experience

4 mos

Industry Experience

5 yrs, 3 mos

Specialties & Trainings

30 years in the car industry.

former tech

4.6

38 Reviews

Write a Review

38 Reviews of KEVIN PHILLIPS

October 21, 2025

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Employee Rating

I had a wonderful experience and would definitely recommend any one to come here for a great deal More

by ANDREWBASS5121
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JOE JENSEN, Kelcey Jordan, JOSH COBB

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October 18, 2025

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Picked and returned car when stated, work was performed with no issues and vehicle was returned clean More

by Stufegley62
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Recommend Dealer
Yes
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October 11, 2025

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Excellent service by Kevin! He explained everything in a pleasant manner and answered all my questions. Everything was great More

by gbuck1
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Recommend Dealer
Yes
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October 10, 2025

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I have always been treated with the utmost of respect and courtesy and I find the service to be "Top Shelf"! More

by CJROGERS0902
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Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER , Guy Stewart

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October 09, 2025

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I stood in front of 3 of the staff about 8 mins and not one person acknowledged me. When I was finally acknowledged by Kevin he was very nice. More

by vulcan900c
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Recommend Dealer
Yes
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Oct 09, 2025

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

October 08, 2025

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Very good homie atmosphere work was fair no complaints was out in hour and half More

by jeffatnite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER

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Oct 09, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2025

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Employee Rating

There was no communication or customer service. I was treated extremely rudely by the service manager. More

by sunrise1864
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 09, 2025

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 04, 2025

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Employee Rating

Thank you very much for the pickup and delivery service it makes huge difference in our experience More

by botros2006
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Recommend Dealer
Yes
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October 01, 2025

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Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER

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September 30, 2025

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Very helpful and finished the appointment quickly. Very nice and made sure I understood everything. More

by beamer.trevorw
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Recommend Dealer
Yes
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