ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
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ALICIA CHAPMAN-JONES

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of ALICIA CHAPMAN-JONES

April 27, 2024

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Employee Rating

helped me address my concerns in a timely manner grateful for the help keep up the great work More

by Jordi.jg8
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Recommend Dealer
Yes

April 27, 2024

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Everyone there was friendly and helpful. We were very happy with the service, so much t hat we ordered a new truck. More

by DFERNALD
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

April 27, 2024

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Everyone there was courteous and friendly. The girls behind the counter were helpful finding a rental. I will return. More

by Larnold
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Recommend Dealer
Yes

April 27, 2024

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Jon is very professional, courteous, and eager to determine my needs. He went to extra yard to ensure that all of my concerns were addressed and or corrected. Need more people I can in the workforce More

by REGGIE
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, STEPHANIE SPANGLER

April 26, 2024

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Great service. On time and let me know exactly what was going on. Will be completing this service again with the team. More

by GABECOGSWELL
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Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 26, 2024

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John always goes over and above to take care of my family. John should be promoted and given a raise. More

by Jimmie
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Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 25, 2024

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Professional And courteous . The mechanics are top notch and honest. Good attitude and atmosphere. Thanks? More

by HAYWOOD642
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Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

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Courteous and attentive. Took time to explain everything and kept checking on progress. Alisha was on top of everything. More

by LEARN.PLAY.ENJOY13
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Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

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Employee Rating

I thought everything was fine. However I notice this morning that oil is leaking from my car. This is a bad leak. I will be calling first thing tomorrow for someone to fix the prob More

by MAXINEBREMBY7
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Recommend Dealer
No

Other Employees Tagged: EDWIN WARREN

Apr 24, 2024

Southern Ford responded

Maxine. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 23, 2024

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Employee Rating

Excellent response time and customer service. Not a bad thing I can say! Thank you! More

by lajay4
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Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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