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KEVIN PHILLIPS

Overview Reviews (36) Inventory (359)

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KEVIN PHILLIPS

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

dog dad of 8 year old Black Lab avid drummer car guy

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4.6

36 Reviews

dog dad of 8 year old Black Lab avid drummer car guy

Overview Reviews (36) Inventory (359)

Dealership Experience

4 mos

Industry Experience

5 yrs, 3 mos

Specialties & Trainings

30 years in the car industry.

former tech

4.6

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of KEVIN PHILLIPS

October 11, 2025

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Employee Rating

Excellent service by Kevin! He explained everything in a pleasant manner and answered all my questions. Everything was great He explained everything in a pleasant manner and answered all my questions. Everything was great More

by gbuck1

Verified Customer

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Recommend Dealer

Yes

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October 10, 2025

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I have always been treated with the utmost of respect and courtesy and I find the service to be "Top Shelf"! courtesy and I find the service to be "Top Shelf"! More

by CJROGERS0902

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: STEPHANIE SPANGLER , Guy Stewart

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October 09, 2025

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I stood in front of 3 of the staff about 8 mins and not one person acknowledged me. When I was finally acknowledged by Kevin he was very nice. one person acknowledged me. When I was finally acknowledged by Kevin he was very nice. More

by vulcan900c

Verified Customer

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Recommend Dealer

Yes

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Oct 09, 2025 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

October 08, 2025

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Employee Rating

Very good homie atmosphere work was fair no complaints was out in hour and half was out in hour and half More

by jeffatnite

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER

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Oct 09, 2025 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2025

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There was no communication or customer service. I was treated extremely rudely by the service manager. I was treated extremely rudely by the service manager. More

by sunrise1864

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Oct 09, 2025 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 04, 2025

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Thank you very much for the pickup and delivery service it makes huge difference in our experience it makes huge difference in our experience More

by botros2006

Verified Customer

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Recommend Dealer

Yes

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October 01, 2025

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Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: JEFF DOBSON, ALICIA CHAPMAN-JONES, EDDIE MARSHALL, STEPHANIE SPANGLER, QUERIDA WILLIAMS, ROBERT JOHNSON, MATTHEW CARTER

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September 30, 2025

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Very helpful and finished the appointment quickly. Very nice and made sure I understood everything. Very nice and made sure I understood everything. More

by beamer.trevorw

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Recommend Dealer

Yes

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September 27, 2025

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Kevin was great top notch service communication was spot on he is definitely a asset too your service department on he is definitely a asset too your service department More

by bharv

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Recommend Dealer

Yes

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September 27, 2025

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Kevin was great top notch service communication was spot on he is definitely a asset too your service department on he is definitely a asset too your service department More

by bharv

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Recommend Dealer

Yes

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