KEVIN PHILLIPS

This dealership has a quick turn around and is friendly to the customer. Really enjoy the process to the customer. Really enjoy the process More

by PDOMON2 Verified Customer Verified Customer

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Kevin got my vehicle in early and got everything taken care of sooner than expected. I appreciate him taking good care of my vehicle. care of sooner than expected. I appreciate him taking good care of my vehicle. More

by deanomcnair Verified Customer Verified Customer

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I was very pleased that my appointment was 9:00 and they were right on time! Only took 45 minutes to complete the work plus when I went to pay it was $0.00. It was a good day. were right on time! Only took 45 minutes to complete the work plus when I went to pay it was $0.00. It was a good day. More

by bobnme3576 Verified Customer Verified Customer

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Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10 Verified Customer Verified Customer

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The service was great, I was happy they were able to get in, since the app didn’t do it correctly. So thank you. in, since the app didn’t do it correctly. So thank you. More

by Frank AL Verified Customer Verified Customer

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I had my Escape that I bought brand new a little over two years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the dia years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the diagnostic even though I already knew what was wrong and was correct with what I said was wrong. Upon driving away from the dealership I noticed that it was making a noise of air blowing under the hood and called the dealership. I was told to bring it in in two days time and when I brought it in I was told that there was nothing wrong and all I was hearing was the wind blowing over the side mirrors. Two days after that the check engine light came on again and I got an emissions warning through my Ford app. I called the service department and left a message. My phone call was returned fairly promptly, which I appreciated, and I was told that I would need to bring it back in and would most likely be charged an additional $199 diagnostic fee because it was likely something else going on even though it was the same error message. Fortunately I was able to piggyback off of an appointment that I already had scheduled for this coming week for a recall on door hinges. When I made that appointment, I requested a loaner vehicle and was told that I would receive one. When I inquired about the loaner today, however, I was told that there would not be a loaner available and that I would not be given one. Even though I explained that I have to drive all over the Hampton roads area for work, I was still told that I would not be given a loaner. I am very disappointed in this service, everyone has been very nice and very professional acting, but when we are dealing with the same exact error message that I just paid $800 to fix and also dealing with a recall which is beyond my control, I should not be charged again for diagnostic and I also should receive a loaner vehicle. Especially as I was promised one. More

by DawnieKK Verified Customer Verified Customer

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Car had multiple recalls and an issue. I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. South I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. Southern Ford did have to fix one more thing when we picked it up, which they covered the additional 1 hour labor. More

by sculver81 Verified Customer Verified Customer

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Outstanding experience from service department check in to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine technicians that perform the inspections, service needs, and the maintenance. More

by BobSUH1H Verified Customer Verified Customer

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor Verified Customer Verified Customer

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com Verified Customer Verified Customer

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