Kaitie Stehr | Page 5

Dealerships is great at communicating. We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! More

by MELISSA.SUSAN1980 Verified Customer Verified Customer

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My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie said it would be over $189 just to check it. When I asked, why didn’t they check it in when I took it in the first place she said that the technicians were probably not very experienced, “they’re just eighteen years old and just do oil changes”. I stated that I paid for more than an oil change which included inspections of my car. She replied., “ well they have to start somewhere” which seemed random and a bit disrespectful and then charge me almost $200 just for them to check it. I’ve been taking my car to Russ Darrow Kia in Waukesha for many years. The quality of service isn’t what it used to be and I’m not sure if I want to put the health of my car in the hands of this business anymore. I think I’ll need to look elsewhere. More

by elizabethaliza1 Verified Customer Verified Customer

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Oil was left on the floor of my vehicle and it should not be. Respect customers vehicles be. Respect customers vehicles More

by DECLINED3 Verified Customer Verified Customer

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Everyone was very courteous & helpful with service & still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appre still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appreciated. More

by Meechi Verified Customer Verified Customer

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Answered all my questions. Explained so I could understand the work that was done on my car. Explained so I could understand the work that was done on my car. More

by WILDFLWR.OTTO Verified Customer Verified Customer

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In the past 12 months Russ Darrow Kia of Waukesha has changed the oil in my car twice. The first time they forgot to put the oil cap back on the engine block. Causing oil to splatter all over the engine changed the oil in my car twice. The first time they forgot to put the oil cap back on the engine block. Causing oil to splatter all over the engine compartment and the hoodliner. My second experience the technician improperly installed the drain plug washer. This allowed a cord of oil to leak out of the engine and triggering the oil light to turn on. Both instances were resolved. Service team was certainly friendly. There is concern about their technicians. More

by mcfaddensfam Verified Customer Verified Customer

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Great service and very helpful keep up the great work and thank you very much and thank you very much More

by vince.myren Verified Customer Verified Customer

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Did a great job of coordinating a rental car for me and explaining what was going on with my car and a future solution. explaining what was going on with my car and a future solution. More

by aa2jones Verified Customer Verified Customer

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Katie and Angela were both very helpful and knowledgeable . I would recommend Russ Darrows service managers . I would recommend Russ Darrows service managers More

by DECLINED3 Verified Customer Verified Customer

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Service was quick and smooth and the service was completed in a timely manner. The car wash was appreciated and noticed. completed in a timely manner. The car wash was appreciated and noticed. More

by DALE.PARADOWSKI Verified Customer Verified Customer

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