Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray | Page 10

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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5.0
138 Reviews
5.0

138 Reviews

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138 Reviews of Kaitlyn Gray

January 25, 2024

Dealership Rating
Employee Rating

Always topnotch service personally and for the car. I am a Subaru fan forever The process was so very easy . The wait was a bit longer than I expected. I am always pleased when I get back in my car. Al More

by Subiegirl1.0
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 25, 2024

Secor Subaru responded

Hi Subiegirl! We're so glad to know that you had a great experience at Secor Subaru! It's our priority to make the process easy and comfortable for all of our customers. We appreciate your patience with the wait time, and we'll continue striving to provide top-notch service. Enjoy your ride!

January 23, 2024

Dealership Rating
Employee Rating

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Jan 23, 2024

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

January 22, 2024

Dealership Rating
Employee Rating

My car was out of alignment after having the steering gear replaced, but they were happy to fix it and it was easy to schedule another appointment. More

by rexeberly16
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 23, 2024

Secor Subaru responded

Hi Rex! We appreciate your feedback and patience as we resolved the alignment problem with your car. It's great to know that our team at Secor Subaru was able to assist you efficiently!

January 21, 2024

Dealership Rating
Employee Rating

I had a tire issue this past week addressed without an issue… … waiting area lounge was very cold—heat vents are up near ceiling not feeling benefit More

by annadeveau2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan in sales helped set up n help me with my Apple fone n car technology

Jan 22, 2024

Secor Subaru responded

Anna, we're glad to have been able to assist with your tire issue at Secor Subaru. We appreciate the feedback about our waiting area and will look into improving it for a more comfortable experience next time!

January 19, 2024

Dealership Rating
Employee Rating

all staff in service department were very courteous and helpful especially Ms Rebell with all her communications with us. great to know there is still some wonderful customer service people out there. Seco More

by TJSHEEHAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Jan 22, 2024

Secor Subaru responded

It's fantastic to know that our service department at Secor Subaru provided you with top-notch customer service. We'll be sure to pass your compliments along to Ms. Rebell and the rest of the team!

January 19, 2024

Dealership Rating
Employee Rating

I think they have very good customer service. I also think the service on the cars is very thorough. More

by LAURELSKINNER27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Jan 22, 2024

Secor Subaru responded

Hi Laurel! Thank you for the five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

January 18, 2024

Dealership Rating
Employee Rating

Very kind, efficient. Immediately sent me an email if I had questions and personally came to get me to give me info More

by COACHP3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Secor Subaru responded

Hi Coach! We're glad to know that you found our team at Secor Subaru kind and efficient. We always strive for top-notch communication with our customers! Thank you for your positive feedback.

January 17, 2024

Dealership Rating
Employee Rating

I'm satisfied with the service and amenities,my only complaint is nobody came to the waiting room to get me when service was completed. I went outside to see how much longer.. and my car was just sittin More

by BURCH_GEORGE_N
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Gray

Jan 18, 2024

Secor Subaru responded

We appreciate your feedback and apologize for any inconvenience caused. We'll work on improving our communication to ensure a better experience next time at Secor Subaru. Thanks for bringing this to our attention!

January 16, 2024

Dealership Rating
Employee Rating

Beyond expectations. Creatively reduced cost. Ride home appreciated, Found missing items in complementary car wash. More

by CRAIG.MELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell , Josh, car wash found missing item.

Jan 17, 2024

Secor Subaru responded

Craig, we're delighted to know that our team at Secor Subaru went above and beyond for you. Thank you for choosing us! We'll see you next time. Enjoy your clean ride!

January 16, 2024

Dealership Rating
Employee Rating

Professional, courteous. Work done quickly and efficiently. We always use Secor for our Subaru service! More

by TAGORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Jan 17, 2024

Secor Subaru responded

Tagore, we're delighted to know that you've had a positive experience with our service team at Secor Subaru. We appreciate your loyalty and look forward to continuing the efficient work on your Subaru! Safe travels!

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