Kaitlyn Gray | Page 12

Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I told them what needed to be done and asked for a quote of the cost. Service manager returned my call but the fee is stated on inside the service room however I never went into the service room! I walked straight up to the waiting room after dropping off car and agent didn’t say anything about this NEW fee that this dealership charges. No apologies no accountability no owning it up. I’ve been going to this dealership for 20 years; had 4 Subarus — there must be a reason why there’s such a High turnover rate in customer service department. They lost my business and my review stands true —ultimately I felt taken advantage of and lied to point blank. I’ll buy my next car in a few months from a different dealership. More

by MARK.NIOSI Verified Customer Verified Customer

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Excellent Everyone I dealt with was very professional and knowable Everyone was so very nice knowable Everyone was so very nice More

by Susan44 Verified Customer Verified Customer

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Easy to work with. Very efficient. Pleasure . Would not hesitate to recommend Secor to anyone. Very efficient. Pleasure . Would not hesitate to recommend Secor to anyone. More

by DON C. Verified Customer Verified Customer

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Easy to schedule appointments. Very friendly staff. No issues at this time. Love my BRZ Very friendly staff. No issues at this time. Love my BRZ More

by HSTAMPC Verified Customer Verified Customer

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Wonderful, thorough and very communicative The shuttle transportation was wonderful I appreciate the ability to text transportation was wonderful I appreciate the ability to text More

by varcelus Verified Customer Verified Customer

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Always a top-notch experience with Secor Subaru for the past 20+ years… And before that with Secor Saab past 20+ years… And before that with Secor Saab More

by SALUTIBEST Verified Customer Verified Customer

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They kept me informed, were professional, and explained everything to me. I'd use secor again. everything to me. I'd use secor again. More

by alanmduggan Verified Customer Verified Customer

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Was not charged what I was quoted for the work done on my vehicle. I was very unhappy with the service this time around. Both times I went I was asked the best way to contact me and I said by call/phone is b vehicle. I was very unhappy with the service this time around. Both times I went I was asked the best way to contact me and I said by call/phone is best but both times was not contacted via phone only through text if at all. I was charged almost $200 more than what I was quoted. More

by DOMINIC.ANA Verified Customer Verified Customer

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They continue to exceed my expectations. They let me work in their offices and I'm able to keep working while getting my car serviced. They let me work in their offices and I'm able to keep working while getting my car serviced. More

by Cbreverman Verified Customer Verified Customer

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Poor communication and I was not notified that my car will be kept overnight or results of diagnostic test although I asked to be called. will be kept overnight or results of diagnostic test although I asked to be called. More

by DOMINIC.ANA Verified Customer Verified Customer

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