Kaitlyn Kerce
Kaitlyn Kerce at Jim Ellis Toyota of McDonough
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Kaitlyn Kerce

Assistant Service Manager

Jim Ellis Toyota of McDonough

144 Hwy 81 W
McDonough, GA 30253

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Kaitlyn Kerce

June 16, 2024

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Employee Rating

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
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Recommend Dealer
Yes

June 15, 2024

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My advisor was Kaitlyn. She did a great job explaining to me the issues with my car and how to go about fixing it. She worked fast given the severity of the issue and had al More

by AriR19
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Recommend Dealer
Yes

June 15, 2024

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This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
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Recommend Dealer
Yes

June 14, 2024

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Oscar is an exquisite example of world class customer service . He is always pleasant personable and professional. I feel as if I am family and treated honestly and fairly More

by NORMAN_LABRECQUE
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Recommend Dealer
Yes

Other Employees Tagged: Reid Millikan, Oscar Johnson

Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Oscar exemplifies spectacular customer service and makes you feel like family. We'll be sure to pass along your kind words to him. We look forward to continuing to provide you with honest and fair service!

June 13, 2024

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The Service adviser was the best in and out under one hour no appointment! I loved the experience More

by richard.rappa.jr
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2024

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're delighted to hear that Katie provided you with excellent service, and that you were in and out in under an hour without an appointment. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can do for you, please let us know. We look forward to seeing you again!

June 13, 2024

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Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
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Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 12, 2024

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That service is so good and I love it, I will like to recommend everyone to go that place. More

by JESUS08
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback and recommendation! We're glad to hear that you enjoyed our service. If there are any specific areas where we can improve to earn a higher rating, please let us know. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 12, 2024

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I really appreciated the service at Jim Ellis Toyota. i can't wait to get back again. More

by claudychoisil303
Service Price Transparency
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Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you appreciated the service at Jim Ellis Toyota. We look forward to welcoming you back again soon. If you need anything else in the meantime, please don't hesitate to reach out. We appreciate your support!

June 12, 2024

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Employee Rating

Ms. Kerce is always personable and efficient in answering questions and providing the best customer service. More

by Bpalm
Recommend Dealer
Yes
Jun 14, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Katie consistently provides personable and efficient service, answering your questions and delivering the best customer care. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 09, 2024

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Employee Rating

Always a prompt, always on time, keeps me posted and updated every step of the way . More

by pwgoode01
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 12, 2024

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a positive experience with us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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