Car was ready and waiting inside the service area as
opposed to outside when I arrived to pick it up. I asked for no car wash and that was clearly written on the service order (and complied with).
opposed to outside when I arrived to pick it up. I asked for no car wash and that was clearly written on the service order (and complied with).
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by Andy
Verified Customer
Verified Customer
Jun 01, 2026 -
Spitzer Volkswagen Amherst responded
Thanks for sharing about your experience with Spitzer Volkswagen Amherst. We appreciate your business and hope to see you again soon!
Spitzer VW is great.
Service is very good, customer friendly. I highly recommend them. they treat their customers great!!
Service is very good, customer friendly. I highly recommend them. they treat their customers great!!
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by ANDREAGAMBISH
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for recommending our service and highlighting our friendly approach. It was a pleasure caring for your VW Jetta. We look forward to assisting with any future service needs.
Kaitlyn was very efficient and gave me a full breakdown
of my diagnosis. She was also very polite!
of my diagnosis. She was also very polite!
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by meganperault7
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
May 20, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for the five-star review. We’re glad Kaitlyn was efficient and clearly walked you through your Jetta’s diagnosis. We appreciate you choosing us for your service needs.
I’ve been to the Amherst dealership a few times since
purchasing my vehicle last autumn. It’s been a wonderful experience each time! Everyone is very kind and professional. And patient with my kids. The
purchasing my vehicle last autumn. It’s been a wonderful experience each time! Everyone is very kind and professional. And patient with my kids. The lady that works in the office is extremely kind and friendly. Great place and I would highly recommend anyone to purchase a vehicle from there!
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by cassandrabungard92
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Spitzer Volkswagen Amherst responded
It’s fantastic to hear every visit has been so positive for you and your Jetta. We’re glad our staff could offer professional service and patience with your kids, and that our office team was welcoming. Thanks for recommending us to others.
Spitzer got me in right away when I was in a tough
situation. I was low on fuel and my gas door wouldn't open. I called them and brought the car right in. They got it opened so I could get fuel and sc
situation. I was low on fuel and my gas door wouldn't open. I called them and brought the car right in. They got it opened so I could get fuel and scheduled the appointment to have the part replaced to fix the problem. Very satisfied with service. Mary was very helpful, too!
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by DCSTELZER
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
May 05, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for the five-star rating. We’re happy our team promptly opened your Volkswagen’s fuel door and scheduled the part replacement to address the issue. Kaitlyn appreciates your feedback and looks forward to assisting you again.
I love John in financial for caring.
..Michael he listens hes amazing ..Mary has a great personality and Kaitlin..thank you to the guys who took the car thru the car wash there. And the
..Michael he listens hes amazing ..Mary has a great personality and Kaitlin..thank you to the guys who took the car thru the car wash there. And the mechanic that fixed the car
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by 356squeakel
Verified Customer
Verified Customer
Other Employees Tagged:
Mara Carder
May 01, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for choosing Spitzer Volkswagen Amherst. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The whole team was friendly and professional.
From arriving to departing I felt welcomed and confident my car would be fine.
From arriving to departing I felt welcomed and confident my car would be fine.
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by davidvivian803
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
Spitzer Volkswagen Amherst responded
We’re delighted to know our team treated you so warmly during your Volkswagen Atlas service. It’s great you felt confident in our care from start to finish. We look forward to assisting you again.
Service seems fine so far.
Price a bit higher than quoted and then 3% credit card charge added. That was not indicated until I was at the counter with only a credit card.
Price a bit higher than quoted and then 3% credit card charge added. That was not indicated until I was at the counter with only a credit card.
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by Jerry
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Apr 19, 2026 -
Spitzer Volkswagen Amherst responded
Jerry, quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Volkswagen Amherst. We look forward to having you as one of our valued customers for many more years to come!
Dealer was great easy to work with and the appointment
process was simple and painless. They always do a wonderful job
process was simple and painless. They always do a wonderful job
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by rockway1522
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for noting how smoothly the appointment process went and for trusting us with your Volkswagen Atlas. We’re pleased to hear everything was simple and our team continues to deliver great service.
The associates are very helpful, knowledgeable,
professional, friendly Very easy to deal with, accommodating Excellent
professional, friendly Very easy to deal with, accommodating Excellent
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by DA3MZ
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Apr 08, 2026 -
Spitzer Volkswagen Amherst responded
We’re pleased our associates offered friendly, knowledgeable support during your Volkswagen Tiguan service. Thank you for recognizing their professionalism and how easy the process was.
Kaitlyn