Kaitlyn Mccartan
Kaitlyn Mccartan at Spitzer Volkswagen Amherst

Kaitlyn Mccartan

Service Adisor

Spitzer Volkswagen Amherst

160 North Leavitt Road
Amherst, OH 44001

5.0
28 Reviews
5.0

28 Reviews

Write a Review

28 Reviews of Kaitlyn Mccartan

May 29, 2026

Dealership Rating
Employee Rating

Car was ready and waiting inside the service area as opposed to outside when I arrived to pick it up. I asked for no car wash and that was clearly written on the service order (and complied with). More

by Andy
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Spitzer Volkswagen Amherst responded

Thanks for sharing about your experience with Spitzer Volkswagen Amherst. We appreciate your business and hope to see you again soon!

May 24, 2026

Dealership Rating
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Spitzer VW is great. Service is very good, customer friendly. I highly recommend them. they treat their customers great!! More

by ANDREAGAMBISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Voss, Gregory Kerro

May 24, 2026

Spitzer Volkswagen Amherst responded

Thank you for recommending our service and highlighting our friendly approach. It was a pleasure caring for your VW Jetta. We look forward to assisting with any future service needs.

May 20, 2026

Dealership Rating
Employee Rating

Kaitlyn was very efficient and gave me a full breakdown of my diagnosis. She was also very polite! More

by meganperault7
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Mccartan

May 20, 2026

Spitzer Volkswagen Amherst responded

Thank you for the five-star review. We’re glad Kaitlyn was efficient and clearly walked you through your Jetta’s diagnosis. We appreciate you choosing us for your service needs.

May 07, 2026

Dealership Rating
Employee Rating

I’ve been to the Amherst dealership a few times since purchasing my vehicle last autumn. It’s been a wonderful experience each time! Everyone is very kind and professional. And patient with my kids. The More

by cassandrabungard92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Kerro , Mara Carder

May 08, 2026

Spitzer Volkswagen Amherst responded

It’s fantastic to hear every visit has been so positive for you and your Jetta. We’re glad our staff could offer professional service and patience with your kids, and that our office team was welcoming. Thanks for recommending us to others.

May 05, 2026

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Employee Rating

Spitzer got me in right away when I was in a tough situation. I was low on fuel and my gas door wouldn't open. I called them and brought the car right in. They got it opened so I could get fuel and sc More

by DCSTELZER
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Mccartan

May 05, 2026

Spitzer Volkswagen Amherst responded

Thank you for the five-star rating. We’re happy our team promptly opened your Volkswagen’s fuel door and scheduled the part replacement to address the issue. Kaitlyn appreciates your feedback and looks forward to assisting you again.

April 30, 2026

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Employee Rating

I love John in financial for caring. ..Michael he listens hes amazing ..Mary has a great personality and Kaitlin..thank you to the guys who took the car thru the car wash there. And the More

by 356squeakel
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mara Carder

May 01, 2026

Spitzer Volkswagen Amherst responded

Thank you for choosing Spitzer Volkswagen Amherst. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 22, 2026

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The whole team was friendly and professional. From arriving to departing I felt welcomed and confident my car would be fine. More

by davidvivian803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Kerro , Mary

Apr 22, 2026

Spitzer Volkswagen Amherst responded

We’re delighted to know our team treated you so warmly during your Volkswagen Atlas service. It’s great you felt confident in our care from start to finish. We look forward to assisting you again.

April 17, 2026

Dealership Rating
Employee Rating

Service seems fine so far. Price a bit higher than quoted and then 3% credit card charge added. That was not indicated until I was at the counter with only a credit card. More

by Jerry
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Mccartan

Apr 19, 2026

Spitzer Volkswagen Amherst responded

Jerry, quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Volkswagen Amherst. We look forward to having you as one of our valued customers for many more years to come!

April 16, 2026

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Employee Rating

Dealer was great easy to work with and the appointment process was simple and painless. They always do a wonderful job More

by rockway1522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Kerro , Mara Carder

Apr 16, 2026

Spitzer Volkswagen Amherst responded

Thank you for noting how smoothly the appointment process went and for trusting us with your Volkswagen Atlas. We’re pleased to hear everything was simple and our team continues to deliver great service.

April 08, 2026

Dealership Rating
Employee Rating

The associates are very helpful, knowledgeable, professional, friendly Very easy to deal with, accommodating Excellent More

by DA3MZ
Recommend Dealer
Yes

Other Employees Tagged: Kaitlyn Mccartan

Apr 08, 2026

Spitzer Volkswagen Amherst responded

We’re pleased our associates offered friendly, knowledgeable support during your Volkswagen Tiguan service. Thank you for recognizing their professionalism and how easy the process was. Kaitlyn

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