I’ve been to the Amherst dealership a few times since
purchasing my vehicle last autumn. It’s been a wonderful experience each time! Everyone is very kind and professional. And patient with my kids. The
purchasing my vehicle last autumn. It’s been a wonderful experience each time! Everyone is very kind and professional. And patient with my kids. The lady that works in the office is extremely kind and friendly. Great place and I would highly recommend anyone to purchase a vehicle from there!
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by cassandrabungard92
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Spitzer Volkswagen Amherst responded
It’s fantastic to hear every visit has been so positive for you and your Jetta. We’re glad our staff could offer professional service and patience with your kids, and that our office team was welcoming. Thanks for recommending us to others.
Spitzer got me in right away when I was in a tough
situation. I was low on fuel and my gas door wouldn't open. I called them and brought the car right in. They got it opened so I could get fuel and sc
situation. I was low on fuel and my gas door wouldn't open. I called them and brought the car right in. They got it opened so I could get fuel and scheduled the appointment to have the part replaced to fix the problem. Very satisfied with service. Mary was very helpful, too!
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by DCSTELZER
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
May 05, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for the five-star rating. We’re happy our team promptly opened your Volkswagen’s fuel door and scheduled the part replacement to address the issue. Kaitlyn appreciates your feedback and looks forward to assisting you again.
I love John in financial for caring.
..Michael he listens hes amazing ..Mary has a great personality and Kaitlin..thank you to the guys who took the car thru the car wash there. And the
..Michael he listens hes amazing ..Mary has a great personality and Kaitlin..thank you to the guys who took the car thru the car wash there. And the mechanic that fixed the car
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by 356squeakel
Verified Customer
Verified Customer
Other Employees Tagged:
Mara Carder
May 01, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for choosing Spitzer Volkswagen Amherst. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The whole team was friendly and professional.
From arriving to departing I felt welcomed and confident my car would be fine.
From arriving to departing I felt welcomed and confident my car would be fine.
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by davidvivian803
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
Spitzer Volkswagen Amherst responded
We’re delighted to know our team treated you so warmly during your Volkswagen Atlas service. It’s great you felt confident in our care from start to finish. We look forward to assisting you again.
Service seems fine so far.
Price a bit higher than quoted and then 3% credit card charge added. That was not indicated until I was at the counter with only a credit card.
Price a bit higher than quoted and then 3% credit card charge added. That was not indicated until I was at the counter with only a credit card.
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by Jerry
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Apr 19, 2026 -
Spitzer Volkswagen Amherst responded
Jerry, quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Volkswagen Amherst. We look forward to having you as one of our valued customers for many more years to come!
Dealer was great easy to work with and the appointment
process was simple and painless. They always do a wonderful job
process was simple and painless. They always do a wonderful job
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by rockway1522
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Spitzer Volkswagen Amherst responded
Thank you for noting how smoothly the appointment process went and for trusting us with your Volkswagen Atlas. We’re pleased to hear everything was simple and our team continues to deliver great service.
The associates are very helpful, knowledgeable,
professional, friendly Very easy to deal with, accommodating Excellent
professional, friendly Very easy to deal with, accommodating Excellent
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by DA3MZ
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Apr 08, 2026 -
Spitzer Volkswagen Amherst responded
We’re pleased our associates offered friendly, knowledgeable support during your Volkswagen Tiguan service. Thank you for recognizing their professionalism and how easy the process was.
Kaitlyn
Always a pleasant experience when I interact with the
people from Spitzer. The service on my vehicle was quick
people from Spitzer. The service on my vehicle was quick
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by ipdcolon
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2026 -
Spitzer Volkswagen Amherst responded
It’s fantastic to hear that every visit is enjoyable and that your Volkswagen Atlas received prompt service. Kaitlyn is glad we could address your needs quickly while keeping things friendly. We appreciate your feedback and look forward to welcoming you back.
The dealership personnel was very professional.
Kaitlyn held my transaction with care and very transparent. Thank you so much for great service.
Kaitlyn held my transaction with care and very transparent. Thank you so much for great service.
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by smplsdvd
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Mar 24, 2026 -
Spitzer Volkswagen Amherst responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mar 22, 2026 -
smplsdvd responded
I have been to a lot Dealerships in my time. That being said the experience that I had was amazing. You without a doubt know that Spitzer Volkswagen cares about you.
Absolute best experience I have had in the last 5 years.
I have had 2 Atlas' and now a Tiguan. Quick service, all concerns were addressed and a friendly and welcoming atmosphere!!
I have had 2 Atlas' and now a Tiguan. Quick service, all concerns were addressed and a friendly and welcoming atmosphere!!
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by MELISSACHERNOCK00
Verified Customer
Verified Customer
Other Employees Tagged:
Kaitlyn Mccartan
Mar 08, 2026 -
Spitzer Volkswagen Amherst responded
What a pleasure to hear about your experience! We’re glad our team provided quick service, addressed your concerns, and created a welcoming atmosphere for your Volkswagen Tiguan, and Kaitlyn will be delighted by your kind words. Thank you for trusting us with your Volkswagen vehicles again.