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Kalai Mukawa

Overview Reviews (100) Inventory (279)

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Kalai Mukawa

Kalai Mukawa | Page 8

Sales Manager

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.5

100 Reviews

Overview Reviews (100) Inventory (279)

Dealership Experience

8 yrs, 9 mos

4.5

100 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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100 Reviews of Kalai Mukawa

October 23, 2021

Dealership Rating

Employee Rating

Save your time and look somewhere else! No consideration for our time and no respect given. To much of a hassle going back and forth! Find someone else. for our time and no respect given. To much of a hassle going back and forth! Find someone else. More

by Sandyssmaryss

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Sasha Mansaw, Brian Wong

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Nov 09, 2021 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 27, 2021

Dealership Rating

Employee Rating

Customer service at this dealership by far has been the lowest I have ever experienced in a car purchase. The transparency and communication level is not thorough and had I not been persistent I wouldn’t h lowest I have ever experienced in a car purchase. The transparency and communication level is not thorough and had I not been persistent I wouldn’t have gotten the results that I expect it as a customer. I did not feel valued as someone to be a return customer I felt like at the end of the day I was just someone they wanted to sell a car to maybe it’s because I’m used to different experiences coming from a different location in another part of the world. More

by CHEFJLS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jeff Huang , Jon Palting, Nick

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Oct 15, 2021 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 22, 2021

Dealership Rating

Employee Rating

Hassle free and friendly service. Financing with extended warranty was priced right. I’m enjoying the new truck. warranty was priced right. I’m enjoying the new truck. More

by DRAWLINS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sasha Mansaw

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Sep 23, 2021 -

Honolulu GMC Cadillac responded

Here at Honolulu Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 20, 2021

Dealership Rating

Employee Rating

Excellent Sales and Service. General Manager, Mr..Justen Chilcoat makes the customer a # 1 priority. Chilcoat makes the customer a # 1 priority. More

by Francis Blanco

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sheldon Ahlo , Alan Edwards, Irene Nicholson, Jon Palting, Justen Chilcoat, GM

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Sep 21, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that Justen was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Francis, for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 09, 2021

Dealership Rating

Employee Rating

The entire team at Honolulu GMC was amazing. They were extremely helpful and took a high level of interest in the service my vehicle needed. extremely helpful and took a high level of interest in the service my vehicle needed. More

by CMINTON85

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Samantha Earl, Irene Nicholson, Sean Peros

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Sep 09, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2021

Dealership Rating

Employee Rating

Great staff, John was an excellent salesman, Kalai was able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and great at explaining everything through the financing process. Theresa was also a joy to work with she made things clear and concise through all that paperwork. Overall, I felt my experience at your dealership was wonderful and I will always recommend you to others. More

by JGCUSTOMS7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Huang , Theresa Karas, Jon Palting

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Sep 07, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Jon was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 04, 2021

Dealership Rating

Employee Rating

I love that everyoneninvolved went above and beyondbto make sure mybneeds were met and I was taken cared of. The staff was very accommodating and friendly. make sure mybneeds were met and I was taken cared of. The staff was very accommodating and friendly. More

by ALAINA1179

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Theresa Karas, Jeff Lee, Jon Palting, Sean Peros, Jenn Turner

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Sep 06, 2021 -

Honolulu GMC Cadillac responded

Alaina, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Honolulu Buick GMC are glad to have you as a customer. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

August 13, 2021

Dealership Rating

Employee Rating

Very good service all around from the whole dealership! I would never buy a vehicle from any where else! Thank you Honolulu Buick gmc Cadillac! would never buy a vehicle from any where else! Thank you Honolulu Buick gmc Cadillac! More

by jenniferpaulson

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sheldon Ahlo, Herman Teves, Jr., Jeff Huang , Alan Edwards, Theresa Karas, Irene Nicholson, Thomas Pokorny, Jenn Turner, Jeff Williams

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Aug 16, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, Jennifer, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 03, 2021

Dealership Rating

Employee Rating

Awesome service from Shelly and Kalai!! I would suggest checking them out for your car needs. They made our experience easy and got us the best deal. checking them out for your car needs. They made our experience easy and got us the best deal. More

by MrsWolf77

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shelly Mogote

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Aug 03, 2021 -

Honolulu GMC Cadillac responded

Mrs. Wolf, Thank you so much for your wonderful review! We are thrilled that Shelly and Kalai had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 29, 2021

Dealership Rating

Employee Rating

Jonathan was fast, friendly and very knowledgeable. He showed us the truck we went there to purchase and we are very satisfied. Thank you soo much. showed us the truck we went there to purchase and we are very satisfied. Thank you soo much. More

by WILLIAMSKAWEW72

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jon Palting

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Jul 29, 2021 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jon and our team met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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