Kalai Mukawa

Major NUMEROUS and BIG PROBLEMS with vehicle that were concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After ha concealed and not disclosed. Sales agent stated they perform a 90 point check of the car to make sure everything is in proper working order. After having the car a couple of days I noticed issues with the brakes and a violent vibration when changing gears. I took the car to an independent repair shop and after they assessed the car they stated that all 4 wheels had virtually metal to metal brake pads. All 4 wheels urgently needed brake rotors, brake pads. All engine mounts were degraded and broken causing the violent vibrations and urgently needed replacing also the struts of the car needed replacing. I was advised not to drive the car until these serious issues were fixed. The car is UNSAFE to drive. I would like to know for the record what the Honolulu GMC and Cadillac 90 point check of the vehicle entails. The estimate to fix issues is $4,581.19! We called Honolulu GMC Cadillac 3 times and also reached out via email regarding these problems. No one has returned my call. Contemplating formal complaints. I will never buy another car from there and would advise others to do likewise. More

by SURFERGINGER Verified Customer Verified Customer

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Excellent customer service. Nick and Sean was amazing. Got in and out in a heartbeat Nick and Sean was amazing. Got in and out in a heartbeat More

by KYLETOM808 Verified Customer Verified Customer

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Carl sold me the car but never kept me up to date with my vehicle’s status while being fixed. He said he would but never did. Kala’s was so helpful getting my vehicle fixed asap and Johnny in service is awes vehicle’s status while being fixed. He said he would but never did. Kala’s was so helpful getting my vehicle fixed asap and Johnny in service is awesome!!! Johnny keeps in touch with me and I trust him with my vehicle. Too bad Johnny isn’t a salesperson I’d go to him and refer him to everyone. Carl didn’t know too much about the Mazda and didn’t keep his word and because of that I won’t refer anyone to him. Sorry. More

by PNALOPES6 Verified Customer Verified Customer

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This was an easy and seamless purchase experience! Timely and efficient, with all processes. Excellent Aloha from Kathryn's salesmanship and professionalism. I would purchase with her again - strai Timely and efficient, with all processes. Excellent Aloha from Kathryn's salesmanship and professionalism. I would purchase with her again - straightforward, honest and treats you like you would want to be treated. She's a gem! Kala`i, Alex and Ko`olina are to be noted as a wonderfully warm welcome to the Cadillac `Ohana. Anthony too - he helped me out to have a sneak peek of the vehicle yesterday. His genuine Aloha and team player kōkua is a huge asset! Great TEAM, mahalo for your Aloha More

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Excellent experience. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. I Would buy here again and again. Friendly staff, knowledgeable and experienced crew. More

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Ryan is the best. He was quick to communicate via text and phone calls. Kalai was great and closed the deal. He was quick to communicate via text and phone calls. Kalai was great and closed the deal. More

by ROY.REXROAT Verified Customer Verified Customer

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Gave me a great opportunity to purchase a great vehicle with my credit challenges. Staff were friendly and easy to work with. with my credit challenges. Staff were friendly and easy to work with. More

by DESHAUNMICHAEL Verified Customer Verified Customer

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The salesman, Ryan Gamboa, spent a lot of time and was very patient with us. He even helped us with our iPhones. very patient with us. He even helped us with our iPhones. More

by RKORON Verified Customer Verified Customer

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I will always use GMC for all my auto repairs because I get the best customer service and the best quality repairs. Thank you GMC Cadillac get the best customer service and the best quality repairs. Thank you GMC Cadillac More

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Great experience, the team was knowledgeable, friendly, and went above and beyond to get me into my new car. Highly recommend. and went above and beyond to get me into my new car. Highly recommend. More

by TJ Verified Customer Verified Customer

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