Kamal Benhoummad

Cate responded

Thank you for your response. For the benefit of anyone reading these reviews, I did reach out - repeatedly. I requested that the lease be unwound within approximately two business days of the transaction. I spoke with dealership management, exchanged numerous emails with the General Manager, General Sales Manager, Finance Manager, and salesperson, and made multiple written requests for my complete transaction file. I also escalated my concerns to BMW North America. Every communication is documented in writing. Unfortunately, despite those repeated efforts, my concerns were never substantively addressed. To date, I have still not received what I requested- a complete transaction file - and the dealership has not provided meaningful explanations regarding several outstanding issues I raised. My review reflects my actual experience after exhausting every reasonable opportunity to resolve the matter directly with the dealership.

Cate responded

Thank you for your response. For the benefit of anyone reading these reviews, When a business is actually sorry for the customer experience, they do something to repair the relationship. Kamal did nothing. Management did nothing. To their marketing response: I did reach out—repeatedly. I requested that the lease be unwound within approximately two business days of the transaction. I spoke with dealership management, exchanged numerous emails with the General Manager, General Sales Manager, Finance Manager, and salesperson, and made multiple written requests for my complete transaction file. I also escalated my concerns to BMW North America. Every communication is documented in writing. Unfortunately, despite those repeated efforts, my concerns were never substantively addressed. To date, I have still not received what I requested—a complete transaction file—and the dealership has not provided meaningful explanations regarding several outstanding issues I raised. My review reflects my actual experience after exhausting every reasonable opportunity to resolve the matter directly with the dealership.

Cate responded

Additional note as to events that transpired last week directly related to the customer treatment by this dealership and the collective behavior of the individuals I have aptly rated here. The dealership can claim apology, however when a business is truly repentant their behavior changes and they offer to assist and make things right. None of that is true for Kamal Benhoummad and the staff at BMW Alexandria. Read on for more insight. I contacted BMW of Alexandria because my temporary registration was expiring that day and I needed assistance ensuring there would be no interruption in my ability to legally operate my vehicle. I spoke with Sales Manager Bulent Inal. Rather than addressing my questions, I was repeatedly spoken over while attempting to explain my concern. Mr. Inal advised that he would arrange for the replacement temporary registration, call me back, and provide shipment tracking information. None of those promised follow-up communications occurred. Instead, I later received a PDF copy of the temporary registration from the Finance Manager without the promised callback or shipment information. After making several additional calls to the dealership throughout the day, I ultimately obtained a tracking number only because a Service Department employee took the initiative to help. Even then, she could not confirm whether the shipment contained the actual weatherproof temporary tag and registration documents. This interaction reflected the same communication issues I experienced throughout my dealings with BMW of Alexandria: commitments were made, follow-up was inconsistent, and I was repeatedly required to initiate contact simply to obtain information necessary to comply with vehicle registration requirements. I appreciate the Service Department employee who ultimately assisted me. Unfortunately, my experience with Sales Manager Bulent Inal did not demonstrate the level of communication, professionalism, or accountability I expected from dealership management. At not time did I receive a call, email or text from the salesperson, Kamal Benhoummad. Zero follow up once I drove off the lot. Listen, behavior does not lie. Suffice it to say I have been left on my own to follow up on title and registration despite the fact that I paid for this service in my lease contract. This is not rhetoric nor is it a made up story. I have contemporaneous documentation for every bit of what I write here.