Kenchan Sedhai

My experience with Kamal Benhoummad and BMW of Alexandria was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days of fully understanding the financial impact of the transaction, I contacted the dealership, requested that the lease be unwound, and offered to return the vehicle. Rather than working with me to explore a meaningful resolution, General Sales Manager Kanchan Sedhai defended the dealership, declined my request and ultimately advised that nothing could be done. While an exchange was mentioned, no solution was offered that addressed the financial burden I was trying to resolve. I also made multiple written requests for my complete transaction file. The documentation I eventually received was incomplete, requiring repeated follow-up. What disappointed me most was not simply the outcome, but the lack of willingness to understand my concerns or work collaboratively toward a fair resolution. Once the paperwork was signed, I felt that customer service ended. Based on my experience, I cannot recommend BMW of Alexandria. As an additional note, I called BMW of Rockville, MD who spent time reviewing options and did everything they could to assist me, including calculating a timeline to help me get out of the lease at the right time. You can count on the fact that I will go back to BMW in Rockville, MD. 7/7/26 update: I contacted BMW of Alexandria yesterday because my temporary registration was expiring yesterday and I needed assistance ensuring there would be no interruption in my ability to legally operate my vehicle. I spoke with Sales Manager Bulent Inal. During the conversation, I attempted to understand how the replacement temporary registration would be handled and to confirm that it would be issued before my current registration expired. Rather than addressing my questions, I was repeatedly spoken over while trying to explain my concern. Mr. Inal advised that he would arrange for the replacement temporary registration, call me back, and provide shipment tracking information. The promised callback and email never came. Instead, I later received a PDF copy of the temporary registration from the Finance Manager with no further information on an actual temp tag being shipped to me. After making several additional calls to BMW of Alexandria throughout the day, I ultimately obtained a tracking number only because an employee in the Service Department took the initiative to help at the end of her day. Even then, she could not confirm whether the shipment contained both the weatherproof temporary registration tag and the accompanying registration documents. My concern was never the issuance of the temporary registration itself. It was the repeated lack of timely, accurate, and consistent communication regarding an administrative matter that directly affected my ability to lawfully operate my vehicle. This interaction was consistent with my overall experience at BMW of Alexandria. Throughout this matter, I found myself repeatedly initiating communication simply to obtain straightforward information and follow through on commitments that had already been made to me. I appreciate the Service Department employee who ultimately assisted me. Unfortunately, my experience with Sales Manager Bulent Inal did not reflect the level of communication, accountability, or professionalism I expected from dealership management. More

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When considering whether to visit a car dealership, especially one as reputable as BMW of Alexandria, it’s important not to rely solely on online reviews. I am a living witness to how misleading those especially one as reputable as BMW of Alexandria, it’s important not to rely solely on online reviews. I am a living witness to how misleading those reviews can be. Before my visit, I came across several negative comments that made me second-guess going, but I decided to see for myself, and I’m glad I did. From the Sales Manager, Kanchan Sedhai to the Finance Manager, Jeremy Seepersaud, to the actual salesperson, Krishma, and the Electric vehicles Edward, each individual conducted themselves with professionalism and respect. No, they didn’t do me any special favors, but they represented the company well, as you would expect from a brand known for high-end vehicles. My experience was “tremendous”, completely different from what I had read, which taught me an important lesson: reviews are just opinions, often influenced by personal circumstances. Some customers may have had a bad day or misunderstood a situation. That’s why I encourage you to visit and experience it for yourself before forming an opinion. Great Job! Jean Cyprien More

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Our experience at BMW of Alexandria was tremendous. In particular, I would like to recognize Krishma, who welcomed us in the parking lot with a warm smile, and whose knowledge about the BMW fleet was In particular, I would like to recognize Krishma, who welcomed us in the parking lot with a warm smile, and whose knowledge about the BMW fleet was impressive! More

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Christopher Clark was hands down the most genuine and kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent, with with his management on providing solutions, and went as far as preserving the car for me. Everyone I crossed paths with at BMW of Alexandria was also kind and easy to talk to. I look forward to doing future business with this team again! More

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Overall great experience! It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a de It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a deal - granted I did the whole deal over the phone. This time with BMW of Alexandria, I was at the dealership for 4.5 hours - granted that's from start to finish: test drive, negotiating, financing and then off I went with my new car. My salesman Andrii was the utmost respectful and informative - he explained the vehicle specs to me in detail, which was much appreciated, off I went on my test drive…upon my return I made a fair & competitive offer, we went back and forth about 3x, but I stayed firm on my offer. Finally, the new car manager [Kenchan] accepted, they even found me an incentive via NFCU [another plus…!]. At the last step of my purchase, I was introduced to Dustin who was courteous and direct - I explained to him that my cu was offering X% @ 84 months, he asked that if he was able to beat hat offer, it if I would go with their financing - sure enough he was able to beat it at the terms I felt comfortable. He went over all the offerings his dealership offers where I kindly declined and off I went home with my car. An overall great experience! More

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Our BMW sales rep, ssles manager, financial rep and Genius rep were outstanding - great experience! Genius rep were outstanding - great experience! More

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