Kamaldeen Ibrahim

I came in, in early October around 6pm as that was when we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what ca we could get off of work. Kamal approached my sister and I in the parking lot as we were looking around. At this point, I had already decided what car I wanted and everything to do with buying it, but I wasn’t sure which dealership I wanted to buy from, Kamal sealed the deal that it would be from Heritage Toyota Catonsville. He was extremely helpful in answering questions about the car, a Toyota Corolla 2027 LE, and letting us become comfortable with it and fully testing it out. That made me very comfortable knowing that this dealership wasn’t trying to rip me off. He let me test drive it for as long as I needed to and once I was ready to talk business, he sat down with us. The dealership technically closed at 9pm but he stayed with us until midnight to make sure we got the best deal possible and that I got what I wanted out of this car. The whole staff, but especially Kamal have an amazing commitment to creating a good costumer experience. He made good conversations with us the whole time, sharing about his experiences and his family. He offered me his charger to charge my phone and constantly checked in to see if we needed any food or drinks. He walked back and forth to the manager to get any answers for us that he couldn’t answer (which was very few) and to make sure we weren’t getting ripped off. He offered us the discounts as soon as we got in. Heritage Toyota takes care of their costumers by offering Fall & Military Discounts (as I am active duty military). Kamal’s kindness, willingness to sacrifice his night, and compassion towards car sales really sold the deal for me (even showing us his own Toyota that he prizes and stands by even after years). If I had to go through this whole stressful process of buying a car again, I would absolutely choose Kamal because in those six hours, he made the stress subside. I was very impressed with him and the dealership as a whole (even honoring former employees as my mother had worked there for 10 years in the past and they remembered her and helped us out). Toyota Heritage Catonsville is a great dealership and they have themselves a golden employee in Kamal. Thank you so much and I’m very happy with my car. More

Print