Ronnie Howard

Purchased a used car from them it was a good experience, after driving the car for about a week I noticed the sun visor was broke, I took it to the service department they made a bill of about 450$, sun vis after driving the car for about a week I noticed the sun visor was broke, I took it to the service department they made a bill of about 450$, sun visor needed to be replaced the General manager Ron and Derrick my sales person helped me fixed it for free, usually used cars they sell it as it is, but since I just had the car from them and it was already broken so they took the responsibility and replaced it. More

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This dealership is terrible! We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despi We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despite my multiple attempts to connect via phone calls and emails to Ronnie Howard (GM), Bradford Myles (sales manager), Justin Maize (sales person) and Samir Arias (sales person). When they did finally respond, it was to tell me the vehicle had accidentally been sold to another customer. My belief is they sold it at a higher price to another customer even though we had a deal in writing with a deposit. When I asked them to fix the issue by finding another similar vehicle and matching the original discounts, they said they couldn't find any vehicle similar. They also did not return my deposit for over 2 weeks despite my many requests. I ended up going with Sheehy Toyota which is nearby and they had an exact match. In summary, do not use Heritage Toyota. Do not trust Ronnie Howard or Bradford Myles. They will take your money, never call or email you back, and then sell your vehicle to someone else. More

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