"2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY...."
2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY. Total integrity, quick, fair service & repair recommendations.
We have owned a 2018 Audi R8 RWS for the last 2.5 years, purchased from Audi Beverly Hills.
Needless to say, I've CHEWED through the Pirelli P Zero tires like 7 times haha. Most have been due to sh***y LA Roads, nails and screws from construction, etc.
EVERY TIME I've come to see Carlos, he has exceeded my expectations by a factor of 10. He makes sure to cover things with insurance (highly recommend their tires and rims insurance coverage at purchase). This makes a big deal because I'm paying to have my things covered, and when I go to Carlos, he doesn't try to sell me things I don't need. He goes to insurance, fights on my behalf, and I end up with new wheels on our R8 like THAT.
Thank you for everything Carlos. You are a model employee -- the best person to take your Audi to -- coming from a guy with a limited edition R8.
This is how service should be done :)
"Everyone was wonderfully helpful and answered any..."
Everyone was wonderfully helpful and answered any questions I had immediately.
I felt taken care of at every turn.
All the employees were absolutely ExceptIonal.
"Always have great service! From the start when I drive..."
Always have great service! From the start when I drive into service I am greeted immediately and my service advisor arrives within minutes to take care of me.
"Kami was outstanding. He was thoughtful and patient and..."
Kami was outstanding. He was thoughtful and patient and worked to get us a really wonderful deal for a new A4. I’m so glad we had his assistance. The overall process took a very long time, which is the only downside.
"Writing you to let you know how our service in buying our..."
Writing you to let you know how our service in buying our car from Audi Beverly Hills was anything but world class. I will start by saying I found the car we bought their online and recommended to my daughter that she should buy it she was in the market for an A4 and from reading your reviews and looking at the car I thought that would be the best place for her to get that car. She started by calling and talking to Cammy the salesman and explaining to him that she was interested in the car and had a cosigner that had good credit and he somewhat assured her that shouldn’t be a problem so she made an appointment went down drove the car fell in love with the car and started the credit app process. Unfortunately she didn’t have the person with her that was cosigning but he said they could do everything over the phone. After three hours was my daughter waiting there she was denied. My daughter then called me to explain what happened in tears so I told her I would cosign for her. I am retired and I live in Idaho now. I lived in California all my life and have bought many cars from many different dealerships. After a few more hours of her waiting there the sale was approved and they were sending me the documents to sign which was on a Wednesday they assured her if not Friday for sure Monday she should be able to pick up the car. I signed the papers on Friday with a notary up here in Boise Idaho and she assured me that FedEx overnight would be received by the dealership on Saturday. My daughter called Cammy on Saturday he said they hadn’t received it yet try back Monday. She had an opportunity to sell the car she had that weekend assuming she would get the car on Monday so she sold her car and planned to take that Monday off work arrange a ride to get down there to find out Monday late afternoon they still hadn’t received it and they said to call back on Tuesday. That’s when I got involved. On Monday I made several calls to find out what the problem was and they said they had not received the FedEx documents. Tuesday came along and I decided to call and see if we could get a tracking number to make sure it wasn’t lost and we were waiting for nothing. After about four calls and not getting one call returned I finally gotand through to Cammy he said that the business office told them it would be tomorrow morning which would’ve been Wednesday morning she could come get the car. I asked him how he knew for sure if they didn’t have the documents yet. He could only tell me that’s what they told him. I told him I was going to talk to the notary to try and get a tracking number myself. 15 minutes later my daughter called me and said they called her and said the car would be ready in a few hours. I’m not sure what happened my daughter was able to get the car Tuesday night she had to come from the inland Empire and I can only tell you it was a really bad experience. And one other thing they did not give her any paperwork when she picked up the car I had to request the documents be sent to me and her on Wednesday which I did receive in a timely manner from the finance department . When my daughter looked at the documents she noticed that Cammy wrote her wrong address down even though he had her drivers license copy to take down all the correct information. I feel somebody needs to to contact my daughter and apologize for how bad her service was, And to let you know so hopefully maybe you can make some improvements. I got a call from Juan Maldonado after emailing him this same information and he assured me he would reach out to her and never did. Worst car buying experience ever.
"Two new cars"
We purchased two new Audi’s this trip and we’re very happy staff did a great job Waseem took great care of us thanks again
Other Employees Tagged:
"Great experience purchasing A7"
I was extremely happy with my experience. From start to finish I had a great experience and I love my new car from Beverly hills Audi gets 5 stars.
"Great buying experience. "
This was by far the best experience I’ve had with a car dealership. Sam Yadegari and Kami Akhlaghi went above and beyond in making sure I purchased the car I wanted. They communicated with me every well and made this experience very personable. I highly recommend this dealership and both Sam and Kami.
"The best experience "
I’ve always dreaded getting a new car because of how lengthy the process is and how annoying car dealers can be but luckily I was taken care of by Kami who genuinely wanted the best for me and helped me get the perfect car for myself. I am more than pleased and excited to drive this car for many years to come !!
"Great Experience at Audi Beverly Hills"
I had an overall great experience at Audi Beverly Hills. All of the employees were extremely helpful throughout the process. From beginning to end, this process was very pleasant and easy.
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